Posting Date Jan 05, 2021
Job Number 21001555
Job Category Housekeeping & Laundry
Location Sacramento Marriott Rancho Cordova, 11211 Point East Drive, Rancho Cordova, California, United States VIEW ON MAP
Brand Marriott Hotels Resorts
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Stanford Hotel Corporation. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Sacramento Marriott Rancho Cordova is seeking an enthusiastic Executive Housekeeping Manager to join our great team, enjoy all the benefits of our exciting hotel environment and lead our Housekeeping Department. The qualified candidate will be dedicated to outstanding customer service and employee satisfaction and work well as part of a team. An excellent knowledge of Hotel Housekeeping Operations is required. Must have experience working with and staying within budget guidelines and be able to work a flexible schedule, including weekends.
Directs the Hotel’s housekeeping program to ensure clean, orderly and attractive conditions of the establishment. Responsible for the overall operations of the Housekeeping department.
Associate will be required to workday/and or evening shifts, both weekdays and weekends if necessary.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
o Establishes standards, policies and procedures for the housekeeping staff.
o Plans work schedules according to forecast to ensure adequate service.
o Inspects and evaluates the physical condition of the property and maintain quality standards of all. Submits recommendations for painting, repairs, furnishings, relocation of equipment and reallocation of space.
o Schedules the cleaning of the room carpets, upholstery and draperies as needed, along with deep cleaning projects and window cleaning.
o Schedules the cleaning for periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
o Maintain a complete and accurate set of logs.
o Maintains close control and inventory of uniforms, supplies and equipment.
o Inventories supplies and equipment.
o Orders supplies as needed.
o Investigates new improved cleaning instruments and methods.
o Monitors vacant rooms, check out rooms, and stayovers and communicates with the front office such information.
o Responsible for assigning room list to guest room attendants.
o Issues proper keys to authorized personnel.
o Monitor and control accurate lost and found program.
o Inspect assigned areas and guestrooms in order to provide feedback to management and employees on the cleanliness and maintenance of those areas with hotel cleanliness standards.
o Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices.
o Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security.
o Review work assignments of employees and make adjustments as business needs.
o Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction.
o Hold a pre-shift meeting with staff prior.
o Be prepared for each daily activity and review any variations with management and staff.
o Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
o Communicate daily with department managers and MOD and pass on pertinent information.
o Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
o Supervise the staff and handle any associate situation.
o Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.
o Select qualified, goal and service-oriented individuals and develop these individuals with clear guidelines to associates.
o Ensure staff is properly groomed and uniformed at all times.
o Ensure work area cleanliness is maintained at all times.
o Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
o Maintain close control and inventory of uniforms, supplies, and equipment.
o Prepare and post weekly schedules in accordance to guest needs and staff availability.
o Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.
o Maintain a complete and accurate set of logs.
o Prepare and submit accident or injury reports when needed.
o Be a Team Player and encourage the teamwork attitude among staff.
o Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
o Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
o Plan, assign and direct work of associates.
o Prepare payroll.
o Promote open channels of communication between all hotel departments.
o Assist in safety and maintenance by tracking items in GXI for relevant department
o Ensure all associates are safety conscious and trained in safe work practices.
o Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
o Assist the Department Manager in the training all new employees, and on going training of existing employees, including cross training for all positions. Use employee training documentation to record all areas of training completed and turn them into Human Resources to be included in the employee file.
o Facilitate new hire training.
o Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.
o Accountable for the financial performance of the department.
o Prepare and control hotel budget for the department.
o Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
o Holds department meetings and attends inter-departmental meetings.
o Conduct inspections of work areas regularly and address items that need attention.
o Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
o Notify management of any pertinent information related to shift activities.
o Determine the requirements for and the follow up on special groups, VIPs, etc.
o Participate in Hotel Manager on Duty Program.
o Follow supervisor’s instructions and completes other duties as directed or assigned.
SECONDARY JOB DUTIES
• Assist in the cleaning of guest rooms as needed.
• Assist in the inspecting of guest rooms as needed.
• Assist in the cleaning of Hotel common areas as needed.
• High School Diploma.
• Bachelor’s degree preferred or equivalent combination of education and experience.
• Must have 2 years’ experience as an Assistant Housekeeper Manager or equivalent.
• Relevant military experience in a comparable capacity
• Experience in GXP & PMS a plus.
• Experience in purchasing programs (Birchstreet) a plus.
• Understand the mission, vision and game plan of the hotel.
• Strong leadership skills and has the ability to apply them.
• Establish goals and objectives to improve the department.
• Ability to understand Guests’ service needs.
• Ability to be well organized, maintain concentration and complete all work assigned.
• Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
• Ability to converse calmly with irate Guests’, co-workers or supervisors in sometimes tense situations.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers and other departments as part of a team. Ability to build morale and spirit.
• Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
• Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
• Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
• Ability to take and give direction.
• Ability to interact with people beyond giving and receiving instructions, particularly in resolving complaints and problems.
The Sacramento Marriott Rancho Cordova is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to firstname.lastname@example.org or call 916-267-6715 to let us know the nature of your request.
This company is an equal opportunity employer.