Franchised Assistant Front Office Manager

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via email at:

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, The Trump Organization. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary:




Trump Turnberry, A Luxury Collection Resort, Scotland is ready to receive applications from exceptional, talented individuals ready to join our legendary team.

Start your own spellbinding story, apply today!

Position Scope

To ensure the professional and effective running of the day-to-day Rooms Operation in accordance with all service standards. Responsible for short and long term planning and day-to-day operations of rooms and related areas.

Job Functions:

·  Act as Manager on Duty (responsible for the hotel in the absence of the General Manager) and assist with guest complaints and security issues (incidents, accidents, loss & damages) as required
·  To ensure that all services offered Front of House are always available and are carried out with the utmost efficiency and courtesy to Brand Standard
·  Assist in the Day to Day operation of the Front of House
·  To have presence in the Lobby and meet/welcome regular and VIP Guests and work closely with all departments with regard to servicing and handling of incoming groups, VIPs etc.
·  Coordinate and supervise the operational activities of the Front of House Ambassadors.
·  Handle all billing enquiries at the desk and maintain your own float

Requirements:

·  Must be eligible to live and work in the UK.
·  Must be able to communicate fluently in written and spoken English.
·  Previous experience of hotel reception work is essential.
·  Previous experience of supervising or managing a team is essential.
·  Previous experience using Opera is advantageous.

Benefits include :

·  Subsidised staff accommodation (if required).
·  Uniforms - a uniform will be provided and selected items will be laundered at the Company's expense.
·  Meals On duty - you will be entitled to a complimentary meal in the staff canteen whilst on duty on the Resort.
·  Explore Program - Ambassador discounted room rates, available to you and your immediate family.
·  Employee Assistance Programme offering a range of Employee Assistance Help Lines.
·  Resort Facilities - free use of resort facilities including the Spa Pool & Gym and Golf facilities (certain restrictions apply).
·  On-going company Training and Development.

This company is an equal opportunity employer.

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