Food & Beverage Outlets Manager

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Diamond Hotels Canada Inc.. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Job
As our Food & Beverage Outlets Manager, you will be the key leader and strategic partner driving the seamless and successful front-of-house operations - including AquaTerra, The Patio at Aquaterra, the Vu Lounge, Room Service and Grab n' Go services.

We are seeking a leader with exceptional situational awareness and a strong command presence — someone who can walk into any outlet, quickly understand the flow of service, anticipate needs, and guide the team with confidence to deliver an elevated guest experience. You will work closely with the hotel leadership team to optimize operations, inspire and develop associates, and ensure brand standards are exceeded while maximizing revenue and controlling costs.

*This position is posted to fill a current vacancy in our organization.

What You'll Do
* Be present on the floor during service, actively engaging with guests, checking on tables, and guiding the team to deliver exceptional hospitality.
*Address guest complaints with empathy and professionalism, providing timely solutions and follow-up to create a positive, lasting impression.
*Partner with the Chef and leadership team to create menus, plan seasonal offerings, and execute marketing initiatives that enhance the dining experience and other outlets.
*Facilitate menu tastings and educational sessions, empowering staff with the knowledge and confidence to deliver exceptional dining experiences.
*Manage labour and operating expenses by optimizing practices, maintaining accurate budgets, and overseeing purchasing and inventory controls to achieve financial goals.
*Conduct monthly beverage inventories, cost analysis, and product evaluations in collaboration with the General Manager and Chef to ensure accuracy and cost efficiency.
*Develop and execute initiatives to enhance the restaurant’s competitive positioning, increase market share, and maximize profitability.
*Conduct weekly meetings with assistant managers to evaluate results, set action plans, resolve issues, and drive consistent execution across all outlets.
*Conduct employee review performance, discuss challenges, set priorities, and provide coaching — ensuring alignment and consistency across all outlets.
*Assist with recruitment, interviewing, and onboarding of front-of-house staff, partnering with HR and leadership to build a skilled, engaged, and guest-focused team.
*Oversee supply ordering and inventory management to ensure availability, minimize waste, and optimize costs.
*Maintain strict adherence to brand standards and operational procedures by regularly monitoring performance, using the team's W.I.G board to track guest reviews, feedback, compliance scores and service objectives
*Implement and uphold procedures and systems that ensure hotel policies and practices are consistently followed by all team members.
*Train and mentor associates on empowerment principles, providing them with the skills, authority, and confidence to proactively solve problems and deliver exceptional guest service.
*Build and maintain a positive, respectful work environment where associates are supported, properly trained, and equipped to succeed.
*Maintain a clean, safe, and inviting environment by managing restaurant cleaning schedules, coordinating maintenance work orders, and performing regular inspections.

Who We're Looking For
*Completion of a 2 year College diploma in a related field or equivalent
*Minimum 3 year's experience in operating a full-service restaurant. Internationally trained individuals are welcome to apply.
*Strong Wine knowledge
*Consistently stays up to date with industry trends and seeks opportunities to bring fresh, innovative ideas to benefit the hotel and enhance guest experiences.
*Experience working with a Marriott Brand is considered an asset and preferred
*Strong situational awareness with the ability to assess service flow, anticipate guests' needs, and direct the team in real time.
*Exceptional leadership and communication skills with a proven ability to inspire, train, and motivate diverse teams.
*Collaborative mindset, working effectively with kitchen, hotel, and corporate leadership teams.
*Commitment to service excellence, with a track record of resolving guest concerns and elevating overall guest satisfaction.
*Strong organizational skills with the ability to manage multiple outlets, projects, and priorities simultaneously
*Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands

We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.

We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.

We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.

Salary is negotiable, health & dental benefits, life insurance and more. Starting at $60,000

This company is an equal opportunity employer.

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