Job Number 24023781 Job Category Food and Beverage & Culinary Location W Bangkok, 106 North Sathorn Road, Bangkok, Bangkok, Thailand VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience \u2022 High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR \u2022 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets \u2022 Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. \u2022 Maintains a positive cost management index for kitchen and restaurant operations. \u2022 Utilizes budgets to understand financial objectives. Leading Food and Beverage Team \u2022 Manages the Food and Beverage departments (not catering sales). \u2022 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. \u2022 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. \u2022 Oversees all culinary, restaurant, beverage and room service operations. \u2022 Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. \u2022 Provides excellent customer service to all employees. \u2022 Responds quickly and proactively to employee's concerns. \u2022 Provides a learning atmosphere with a focus on continuous improvement. \u2022 Provides proactive coaching and counseling to team members. \u2022 Encourages and builds mutual trust, respect, and cooperation among team members. \u2022 Monitors and maintains the productivity level of employees. \u2022 Develops specific goals and plans to prioritize, organize, and accomplish work. \u2022 Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. \u2022 Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service \u2022 Provides excellent customer service. \u2022 Responds quickly and proactively to guest's concerns. \u2022 Understands the brand's service culture. \u2022 Drives alignment of all employees, team leaders and managers to the brand's service culture. \u2022 Sets service expectations for all guests internally and externally. \u2022 Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. \u2022 Verifies all banquet functions are up to standard and exceed guest's expectations. \u2022 Provides services that are above and beyond for customer satisfaction and retention. \u2022 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. \u2022 Serves as a role model to demonstrate appropriate behaviors. \u2022 Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities \u2022 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. \u2022 Conducts performance reviews in a timely manner. \u2022 Promotes both Guarantee of Fair Treatment and Open Door policies. \u2022 Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. \u2022 Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. \u2022 Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities \u2022 Complies with all corporate accounting procedures. \u2022 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. \u2022 Analyzes information and evaluates results to choose the best solution and solve problems. \u2022 Drives effective departmental communication and information systems through logs, department meetings and property meetings. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels\u2019 mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We\u2019re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests\u2019 passions to life. If you are original, innovative, and always looking towards the future of what\u2019s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.