Offers “Marriott”

33 days agoMarriott

Food & Beverage Coordinator

  • الشارقة, الإمارات العربية المتحدة
  • Teaching

Job description

Posting Date May 10, 2021
Job Number 21045044
Job Category Food and Beverage & Culinary
Location Sheraton Sharjah Beach Resort & Spa, Al Rifaa Area, Sharjah, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.


Position Title:

Food & Beverage Coordinator  (In Charge of all Admin related Tzasks for Kitchen,F & B Service and Stewarding.


Food & Beverage/Kitchen



Reports To:

Executive Chef

Staff reporting to:

Approval & Date:

March 2015

General Purpose of Job:

Food and Beverage Service. The purpose of this position is to provide administrative & Operational support to the F&B Dept and to assist the F&B Manager and act as liaison between the F&B Management and the rest of the outlets and teams and other departments



1. Basic Function: Provide administrative & operational support to the Kitchen, F&B and Stewarding Dept and to assist the Executive Chef & F&B Manager in setting and maintaining consistent standards in menus, minutes, training manuals and internal memorandum. Also act as liaison between the F&B Management and the rest of the outlets and teams


2. Major Duties and Responsibilities

·  To project a positive and professional image to all contacts at all times
·  To ensure that the standard of written work is accurate and well presented
·  To deputies for the Executive Secretary in her absence if required
·  To advise the Executive Chef & F&B Manager of guest comments or complaints and to initiate a response
·  To provide administrative and operational support to the Kitchen,F&B and Stewarding  Department
·  Continuously review and improve internal operations and processes within the department
·  To follow the Executive Chef and F&B Manager and support achieve the departmental goals.
·  To complete all tasks assigned by the Executive Chef & F&B Manager and Assistant F&B Manager. 
·  Be an active member of the hotels Associate Relation Committee and participate in Staff activities
·  Should have good knowledge of Microsoft Excel, Attendance and Purchasing Systems, ADACO, Oasys Opera etc.


In this role, you will impact the company strategy as follows:


·  Daily data collection and reporting of issues as they arise
·  Completion of Progress Training & participation in Progress related activities
·  Support of Departmental objectives
·  Completion of twice yearly Starr Voice surveys
·  Diligence in prevention of wastage
·  Attendance at Departmental meetings and Star Voice feedback meetings
·  Collecting and maintaining the F&B data basis
·  Lead and support all F&B social media related issue like facebook, twitter, tripadvisor
·  F&B price surveys on quarterly basis
·  To be up to date with all new F&B trends and act as a trend watches
·  Liaise between F&B and S&M department, by creating the F&B marketing plan and its execution   
·  Ensure the implementation of the Clifton audit and work on all risk assessment in the F&B department
·  Ensure the implementation of the Culinary Calendar
·  Implementation of new ideas in the F&B department
·  Create systems to support the F&B GSI and come up with action plans to improve the scores
·  Support the HR department by attending all open days and recruitment events in the city
·  Handling and replying to all F&B related GSI surveys
·  Insure that all F&B related projects are on track and the systems are in place to follow it through
·  Assist all outlet managers in all operational and administrative work



Specific Job Abilities


·  Must be able to speak, write and converse freely in English and to speak in one additional language
·  Must be able to have full knowledge of the Hotel surrounding areas
·  Must be able to stand 8hrs a day while maintaining a smile and positive attitude



Key Relationships:

·  Key relationship with the F&B Manager, F&B Assistant Manager F&B Services Manager and Assistants
·  Relationship with all F&B outlets
·  Events Manager, Executive Chef and other Department Heads
·  Liaison with other departments as required



In this role, you will impact the company strategy as follows:


·  Daily data collection and reporting of issues as they arise
·  Completion of Progress Training & participation in Progress related activities
·  Support of Departmental objectives
·  Assist in reduction of service recovery costs - Ensure wastage is kept to a minimum
·  Attend minimum of 2 appraisals per year
·  Participation in Departmental meetings


3. Other Responsibilities


·  Be at all times an ambassador of the Sheraton philosophy of friendliness in order to establish a professional contact of yourself and all employees of the departments with all our guests.
·  Other Responsibilities: Perform other duties and responsibilities, as and when required by your manager. Assist in all areas outside of above, as and when needed and/or requested.


4. Confidentially & Record Maintenance:

Ensuring all records are confidentially and accurately maintained.

Limiting the number of permitted to access the records.

Ensuring that no record leaves the Department.


5. Standard Requirements
Duties & Responsibilities


Guest Satisfaction:

Assist all guests with all queries.

Be aware of Sheraton Programmes.

Act according to the complaint handling standards & procedures.

Director may request carry out other reasonable duties.

Display familiarity with the Hotel’s standards.


Personal Hygiene:

Make certain that you have a well-groomed, well-dressed and clean appearance.

Adhere, at all times, to Starwood grooming standards.

In the hotel industry, it is particularly important to observe a high standard of personal hygiene, as many of us are in direct or indirect contact with food and/or guests.

You may not smoke whilst you are on duty or in any areas where smoking is prohibited.


Financial Performance:


Seek opportunities for cost savings.

Ensure accurate cost charges for proper budget.

Ensure that all required signatures are obtained prior to payments.

Be aware of any activities/ events operating within the hotel in order to promote and maximise sales.


Employee Satisfaction:

Only use staff entrance to enter and leave the Hotel premises.

Always sign in/out, using your hotel ID card, and adhere to instructions of security personnel while doing so.

Assist all departments when required.

Responsible for a clean and tidy working area.



Environmental Awareness:

Report any maintenance defects to an immediate supervisor or the engineering department, adhering to the policies and procedures by Engineering. Operate all equipment as per the operating guidelines. Have full knowledge of the hotel safety and emergency procedures. Comply with statutory and legal requirements for fire, health and safety, hygiene, licensing and employment. Adhere to the hotel rules at all times.



6. Specific Job Knowledge, Skills and Abilities

Able to speak, read, write and understand the primary language(s) used in the workplace. Requires good communication skills, both verbal and written. Must possess computer skills. Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer. Working knowledge of state and local laws governing equal employment opportunity and civil rights, occupational safety and health, workers’ compensation, wage and hour issues, and labor relations.


Must maintain a neat, clean and well-groomed appearance per Starwood standards.


Diploma or Bachelor’s Degree is preferred.


Min of three years’ experience in job related positions. Prior hotel and/or job related experience is preferred.




7. Essential Functions


This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

8. The Job & the Law


Full adherence to local laws and procedures. Be aware of all local Health, Safety & Fire regulations and to abide by their terms. Maintain high standards of personal hygiene at all times. Demonstrate proper and safe usage of all equipment. Care in service to avoid accidents. Maintain a clean and tidy work area. Security in keys/micros (as applicable). Ensure cash/credit card security. To support and adhere to the equal opportunities policy of the company

Make every future a success.
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