Offers “Marriott”

New Marriott

Food & Beverage - Casual Contract - Manchester Airport Marriott Hotel

  • UNITED KINGDOM
  • Hotels - Restaurants

Job description

Posting Date Jun 21, 2022 Job Number 22104030 Job Category Rooms & Guest Services Operations Location Manchester Airport Marriott Hotel, Hale Road, Cheshire, CHESHIRE, United Kingdom VIEW ON MAP Brand Marriott Hotels Resorts Schedule Part-Time Relocation? N Position Type Non-Management Located Remotely? N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International\u2019s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\u2019re happy, our guests will be happy. It\u2019s as simple as that. Our hotels offer a work experience unlike any other, where you\u2019ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That\u2019s The JW Treatment™. ABOUT THE HOTEL The Manchester Airport Marriott Hotel is just one of over 7,000 Marriott Hotels globally and sits in the Premium category of Marriott\u2019s 30+ brands. This vibrant and bustling 4 star hotel is located minutes from Manchester Airport and embodies a unique blend of Manchester energy and Cheshire charm. You will find there is lots to see and do at the hotel, with something new to explore around every corner. The hotels extensive leisure and spa facilities rival most dedicated fitness clubs and the 3 internal courtyards and dining terraces offer guests the space to escape. The hotel is proud to present guests with two dining options from Brasserie Blanc\u2019s French inspired cuisine to the authentic Italian food from San Carlo. This hotel is a truly exciting place to work and great way to start an inspiring career with the world\u2019s largest hotel company. SPECIFIC DUTIES - ROOM SERVICE Set up orders and deliver to rooms. Receive orders from Switchboard Operator Prepare Room Service Trays to the required standard Collect food when ready from the kitchen Deliver to the guest room in a professional manner and follow the Marriott standards for room service delivery. Conduct Tray walks on a regular basis to collect used trays from bedrooms and or bedroom corridors Break down tray and take used cutlery / plates etc to wash area and return tray clean and dry ready for reuse. Receive cash on delivery for order if no credit is available. If charging to room obtain signature from guest upon delivery. Clean and tidy all areas of the room service preparation room, inc emptying of bins. Correctly use the Point of Sales equipment and follow procedures. Complete all daily and weekly-assigned side work. Each associate is expected to carry out, within their capabilities, all reasonable requests by management. Ensure floats are counted and balanced at start and end of shift and they are secure at all times. Blind Banking procedures are followed along with all local and Marriott policies and procedures. Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order. Prepare tables in which ever department you are working, action stations, prepare buffet areas, service carts, dessert table/carts and water carts. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Ensure courses are cleared and tables are properly crumbed down when in a banquet event. Respond to and try to fulfil any special banquet event arrangements. Replenish buffet items to ensure consistency and freshness in presentation. Monitor tableware to ensure it is presentable to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas . Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests\u2019 service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Perform other reasonable job duties as requested by Supervisors. SPECIFIC DUTIES - EXECUTIVE LOUNGE To ensure that you have a full product knowledge of all menu items and their service, to ensure excellent levels of customer satisfaction. To ensure that all personnel procedures and company standards are adhered to at all times. To contribute to any training you are involved in. To continually identify training needs in order to achieve GSS targets. To attend monthly departmental meetings. To communicate freely with all F & B and Front Office personnel about any relevant information such as customer comments. To ensure that the Executive Lounge area is clean and hygienic at all times. To sign in and out on your daily timesheets To ensure all services and products offered are consistent and of good quality that will be reflected in the GSS. To be aware of all standards set down on a daily basis with regards to SOPs, daily standards and brand standards. Prepare and re-stock the waiter stations per the SOPs. Clean, sweep and mop your area of work before finishing your shift Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Concierge, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests\u2019 service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. . Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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