Food & Beverage Associate - Room Service & Club Suite (Casual Basis)

Job description

The Glasgow Marriott have a fantastic opportunity for a Food and Beverage Associate to join our F&B Team on a Casual basis.

Set in a bustling, cosmopolitan city with a renowned business centre and prestigious shopping, the four-star Glasgow Marriott Hotel puts you in the heart of it all. Our luxury Glasgow hotel's location is within a five-minute stroll to nightlife, the Scottish Exhibition and Conference Centre, the Hydro arena, and one of the best shopping areas outside London. Perfect for business or leisure, we are one of the top luxury hotels in Glasgow. Our executive chef invites to our Source Restaurant, where our guests will savour international cuisine and carefully selected wine pairings.
Follow us on us on our Glasgow Marriott Facebook or Instagram page to find out more about our current promotions and F&B specials. Find out more about Marriott's new and exciting Conference and Banqueting Concept 'Meetings Imagined' .

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Desired profile

Job Summary

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Removes soiled wares from bar top and tables. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

Ensure that full product knowledge of all menu items and their service. Maintain a high standard of service within the restaurant and bar at all times. Promote sales and achieve maximum sales potential for both food and beverages. Carry out other duties as may be required to ensure the hotel operation is properly maintained to provide total guest satisfaction. Have a sound working knowledge of the menu and wine list to assist the guest in their choice from the menu. Deal with any issues that may arise to minimise guest complaints.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

Experience:
·  Previous experience or similar environment preferred.
·  Experience of delivering a high quality guest service
Skills and Knowledge
·  Strong Communication skills (verbal, listening, writing)
·  Innovative, Pro-active and Reliable
·  Able to work alone and within a team
·  Highly motivated and Responsible
·  Positive attitude
·  Cocktail, Whisky and Wine Knowledge

Education or Certification
·  Good level of English essential
·  Responsible Service of Alcohol Certificated

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.