Food & Beverage Associate - Casual

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.

Desired profile

Job Summary


To ensure food service areas are prepared and set up as per the departmental SOP's

To provide an excellent level of service to all guests, ensuring maximum customer satisfaction and service.

This position is based on a casual contract basis.


Experience:
·  Previous experience in a similar operation (preferred)
Skills and Knowledge
·  Strong Communication skills (verbal, listening, writing)
·  High Standard of personal hygiene and appearance
·  Have an eye for detail
·  Able to work alone and within a team
·  Flexible hours in line with the business needs
·  Must be Customer Focused
·  Fluent in English

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

·  To ensure that you have a full product knowledge of all menu items and their service, to ensure excellent levels of customer satisfaction
·  To ensure that all personnel procedures and company standards are adhered to at all times
·  To contribute to any training you are involved in
·  To continually identify training needs in order to achieve GSS targets
·  To attend monthly departmental meetings
·  To communicate freely with all F&B personnel about any relevant information such as customer comments
·  To ensure that the restaurant area is clean and hygienic at all times
·  To sign in and out on your daily timesheets
·  To ensure all services and products offered are consistent and of good quality that will be reflected in the GSS
·  To be aware of all standards set down on a daily basis with regards to SOP's daily standards and brand standards
·  Prepare and re-stock the waiter stations per the SOP's
·  Customer liaison handling requests and complaints.
·  Ensure floats are counted and balanced at start and end of shift and they are secure at all times. Blind Banking procedures are followed along with all local and Marriott policies and procedures.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.