F&B and Event Service Expert

Job description

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Food & Beverage Attendant, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.  

The Food and Beverage Attendant provides exceptional service across a variety of food and beverage operations, including breakfast service, in-room dining, lounge service, bar service, and restaurant service. This versatile role requires a high level of flexibility, attention to detail, and the ability to multitask effectively to ensure a top-notch experience for all guests.

Key Responsibilities:

Customer Service:

·  Greet and engage with guests in a friendly and professional manner.
·  Take and process food and beverage orders, offering recommendations and addressing any inquiries or concerns.
·  Ensure prompt and accurate service, maintaining high standards of presentation.

Breakfast Service:

·  Set up and prepare the breakfast area, including food displays and beverage stations.
·  Deliver the iconic Ritz-Carlton breakfast service
·  Assist guests with breakfast orders, ensuring timely delivery and adherence to dietary preferences.
·  Maintain cleanliness and organization in the breakfast area.

In-Room Dining:

·  Take in-room dining orders via phone or electronic systems and deliver food and beverages to guest rooms.
·  Set up in-room dining trays and ensure timely service.
·  Deliver personalized dining room set up in rooms and engage interactively with guest in-hourse. 
·  Follow privacy protocols and handle room keys with care.
·  Clean and organize trays and service items after delivery.

Lounge Service:

·  Provide service in the lounge area, including preparing and serving beverages and light snacks as well as the iconic Ritz-Carlton High Tea offerings.
·  Maintain a welcoming atmosphere, ensuring the lounge area is clean and well-stocked.
·  Assist with setting up and breaking down events or meetings in the lounge area.

Bar Service:

·  Prepare and serve alcoholic and non-alcoholic beverages according to established recipes and standards.
·  Manage bar inventory, including ordering supplies and monitoring stock levels.
·  Ensure cleanliness and organization of the bar area.

Dining Room Service:

·  Set up and clean tables, manage table settings, and ensure a tidy dining environment.
·  Assist with guest seating, managing reservations, and handling billing and payment transactions.

Event and Catering Support:

·  Assist with setup and service during events or catered functions.
·  Ensure all event-related tasks are completed efficiently and to guest satisfaction.

Stock & Quality Management:

·  Monitor inventory levels for various food and beverage areas and assist with ordering and restocking supplies.
·  Manage and rotate stock to minimize waste and ensure freshness.
·  Polish cutlery and required departmental items to ensure highest level of quality cleanliness

Team Collaboration:

·  Work closely with kitchen staff, bartenders, housekeeping and other front-of-house team members to ensure smooth operations.
·  Participate in staff meetings and training sessions as required.

Health and Safety Compliance:

·  Adhere to all health, safety, and hygiene regulations.
·  Report any maintenance or safety issues to management.

 

About You: 

·  An up-to-date RSA 
·  Relevant experience in a similar role 
·  Working rights in Australia 
·  Proficient and confident in delivering storylines to guest 
·  Enthusiastic to escalate your career
·  Self-motivated, driven and energized in a fast-paced environment 
·  Armed with smart solutions and a can-do attitude 

Our Benefits:  

·  Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends  
·  Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month  
·  Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group  
·  Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program  
·  Opportunity to receive Employee Referral Incentives and get paid for working with your friend  
·  Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness  

 

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now! 

 

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.