Offers “Marriott”

38 days agoMarriott

Events Coordinator 宴會業務專員


Job description

Job Number 24102603
Job Category Food and Beverage & Culinary
Location W Taipei, 10 Zhongxiao East Road Sec. 5, Taipei, Taipei, Taiwan VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management


Events Coordinator performs and coordinates clerical duties for the department and ensures customer follow-up (e.g. proposal, contract, emails) is completed in a timely fashion; and answers all incoming telephone calls, assist with customer inquiries and process to manager. 


Events Coordinator also supports managers’ workload, organise site inspection in managers’ absence, coordinates all client appointment schedules for managers, and takes meeting minutes when required.



·  To answer telephone calls and take messages for the department and maintain all Events files in accordance with established hotel procedures and standard.
·  To ensure that all information regarding each function is distributed either by uploading to designated shared folders (for on schedule regular events), or sending additional notification by email (for last minute events) to related departments, to facilitate proper handling of events.
·  To advise managers when work assigned cannot be completed within a 24 hours period.
·  To operate with peak efficiency through coordination, communication and cooperation.
·  To adhere to Events Sales objectives, such as customer service, financial targets, revenues, profits, image enhancement and Talent appearance standards.
·  Be required to conduct their duties in a “proud yet humble”, “flirty but not naughty” and “willing to go the extra step” manner – in accordance to W Taipei Sales and Marketing Division, W Taipei and Marriott International policies and procedures, ensuring that the highest level of service and communication is maintained.
·  Be required to adhere to and support the Events Sales and Sales & Marketing plan in its implementation; to cooperate, work with and communicate to Sales buddy, Director of Sales & Marketing on a regular basis to achieve efficient, consistent and successful realisation of the marketing plan.
·  To prepare all correspondence accurately, and after manager’s signature and approval, send them out within the timeframe specified by the customer.
·  To learn how to operate required computer software, continuously update self and assist other Talent in their upkeep and maintenances.
·  To review all daily and weekly banquet event orders and ensure content accuracy.
·  To type up menus, signage and place cards accurately when required.
·  To prepare all necessary reports for managers and / or Director of Events.
·  To conduct guest site inspection courteously and promote all hotel facilities and services in the absence of manager.
·  To conduct guest site inspection courteously and promote all hotel facilities and services in the absence of manager.
·  To handle stock orders and inventory; develop inventory systems.
·  To organises own duties effectively.
·  To oversees facility conditions and advise management of needed repairs, improvements, potential customer / Talent hazards, and general maintenance.
·  To provide input for continuing development and refinement of Talent manual and HIDs.
·  To understand department P&L reports, budgets and price structure.
·  To understand and effectively communicate and enforce company rules and regulations.
·  To have complete understanding of the catering aspect of function rooms.
·  To have thorough knowledge in B&F and guestrooms products. 
·  To have complete knowledge of all ingredients used in menus. 
·  To be competent in the use of the Delphi and Opera.


Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.


Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.



Education:                                High school diploma or G.E.D. equivalent.

Related Work Experience:       At least 1 year of related work experience.

Supervisory Experience:          No supervisory experience.

License or Certification:           None




Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.

Make every future a success.
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