Offers “Marriott”

New Marriott

Event Executive

  • UNITED KINGDOM
  • Sales

Job description

Job Number 24120429
Job Category Sales & Marketing
Location Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

This position is part of the Sales & Events team who are responsible for reactive group sales attached or not to events and weddings. By application of strong organisational, communication and interpersonal skills this position is responsible for preparing all event documentation and co-ordinating with hotel departments and the customers to ensure consistent, high-level service throughout pre-, during and post-event phases of all events, administration of contracts and inputting group bookings/rooming lists into Opera booking system. 

The Events Executive must have impeccable attention to detail and exceptional organisational skills to be able to competently deliver all aspects of the role to the expected standard. The ability to multitask, prioritise and use your initiative are key skills required for this role. This role will have direct client interaction and admin work.

Experience:

Previous experience within Hotel Industry preferred – Experience in Weddings & Events, Opera booking system, Sales Force and specifically in dealing with groups/catering and delegations are highly desirable. 

Skills and Knowledge

·  Strong communication skills (verbal, listening, writing)
·  Innovative
·  Confident, positive and proactive attitude and mind-set
·  Able to work alone and within a team
·  Excellent telephone etiquette 
·  Strong customer development and relationship management skills
·  Knowledge of Marriott lodging products, cultures and brand strategies
·  Effective decision making skills
·  Good time management
·  Strong organizational skills

Education or Certification:

·  A strong level of English, both written and verbal is essential for this role. 
·  High school diploma or GED; experienced (1 - 2 years of experience) in the Reservations/ Event Booking Center or related professional area.

The following are specific responsibilities and contributions critical to the successful performance of the position:

·  Goal driven: commitment towards achieving hotel’s and team goals
·  Ability to adapt - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
·  Superior guest relations skills and demonstrates passion for service
·  Passion for Sales and understanding of processes; can effectively up sell products and services; can bring a sale to closure
·  To have responsibility of the GRC (Groups) diary to support revenue maximization.
·  To ensure that OPERA and MARSHA balance.
·  To make a pre and post event call to organizers in order to maintain the relationship and to gain future business.
·  Effectively manages customer budgets to maximize revenue and meet customer needs to expand customer base for group/catering sales opportunities.
·  Manages group room blocks and meeting space for assigned groups
·  Leverages available eTools (eRooming Lists, eProposals, etc.).
·  To liaise with the Revenue team to ensure that rooms strategy is implemented appropriately.
·  To understand the product we offer, including event space, room types/layouts, capacities, and event/restaurant menus.
·  To conduct site visits, including walk-in appointments and participate in FAM Trips in a professional manner, demonstrating a full knowledge of the hotel products and services, and tailoring the benefits to meet the guests’ needs.
·  To ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.
·  To ensure forecasted event & group revenue is up to date at all times.
·  To build group bookings in all systems involved and book individual reservations related to events, to ensure that routings and billing instructions are correct.
·  To produce a detailed and accurate handover sheet for each group/event arriving with full details on payment, room allocations, and individual requirements.
·  To effectively communicate, in a timely manner, any amendments or alterations to a group/event ensuring that the clients’ needs are always met.
·  To ensure that every client with a confirmed booking, has a signed contract incorporating Terms and Conditions detailing the agreement between the hotel and client.
·  Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. 
·  To ensure company policy on credit checking and payment procedures is adhered to.
·  Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
·  To maintain an efficient and organised filing policy on all enquiries, options and confirmed bookings.
·  To proactively promote Marriott Rewards, internal promotions and Special Events.
·  To hand over any non-social group enquiries to the LSO, providing as much information as possible.
·  Ensure all postings on group & events accounts are correct and to send out the invoice on the day of departure.
·  Pull any relevant reports as necessary 
·  Respond to any incoming leads within 24 hours of arrival / social 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.

Make every future a success.
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