Offers “Marriott”

17 days agoMarriott

Director of Room Operations

  • Kansas City, USA
  • Sales

Job description

Additional Information Primary Work LocationThe Westin Kansas City at Crown CenterOther Work LocationsSheraton Kansas City Hotel at Crown Center
Job Number 24112071
Job Category Rooms & Guest Services Operations
Location The Westin Kansas City at Crown Center, 1 E Pershing Rd, Kansas City, Missouri, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management

JOB SUMMARY

Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, , Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International.

 

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