Director of Operations

Job description

Start Your Journey with Us

The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart's waterfront and the city's top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.

The Opportunity

We are seeking a highly motivated and passionate Director of Operations to accelerate their career in the hospitality industry. This role will serve as the strategic business leader of The Tasman, A Luxury Collection Hotel, overseeing hotel operations. Areas of responsibility may include Front Office, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance.

In this position, you will collaborate with department heads to develop and implement operational strategies, ensuring alignment with the brand's service standards and initiatives. You will oversee hotel operations to meet brand standards, address customer needs, ensure employee satisfaction, drive revenue growth, and maximise departmental financial performance. Additionally, you will play a key role in fostering positive relationships with hotel owners.

You will develop and execute property-wide strategies that deliver exceptional services, consistently meeting or exceeding the expectations of both our guests and employees, while delivering a strong return on investment.

 

Job Summary

Functions as the strategic business leader for hotel operations at The Tasman, A Luxury Collection Hotel, Hobart, Tasmania. Areas of responsibility include, but are not limited to, Front Office, Housekeeping, Food & Beverage, Culinary, and Engineering.

This position works collaboratively with department heads to develop and implement operational strategies aligned with the brand’s service standards and initiatives. It ensures operational excellence by meeting or exceeding brand standards, targeting guest satisfaction, fostering employee engagement, driving revenue growth, and maximising financial performance. Additionally, this role emphasises cultivating positive owner relationships while delivering a strong return on investment.

The successful candidate will design and implement property-wide strategies that uphold the hallmarks of The Luxury Collection brand, meeting the expectations of discerning guests, employees, and stakeholders.

 

Core Work Activities

Driving Operational Excellence

·  Demonstrates and communicates key factors driving guest satisfaction for The Luxury Collection’s target audience.
·  Identifies service-related trends and implements necessary improvements to maintain the brand’s high standards.
·  Partners with department leaders to develop strategies aligned with the brand’s vision and leads their execution.
·  Monitors the success of operations through performance reviews, identifying areas for improvement, and driving positive results.

Maximising Revenue Goals

·  Oversees hotel operations’ financial performance, ensuring alignment with budgets and forecasts.
·  Regularly reviews financial reports, including wage and expense controls, to ensure operational efficiency.
·  Coaches the team on optimising room occupancy, rate management and cost control to achieve financial targets.
·  Holds teams accountable for financial results while fostering continuous improvement.

Enhancing the Guest Experience

·  Review guest feedback with leadership teams and ensure corrective actions are taken to resolve concerns.
·  Maintains a visible presence in guest areas to gather feedback on service quality, product satisfaction, and overall guest experience.
·  Creates a welcoming and exceptional atmosphere throughout all areas, including Rooms and Food & Beverage.

Employee Engagement and Human Resources

·  Champions creative solutions to overcome challenges, fostering an environment of continuous improvement in guest satisfaction.
·  Ensures employees are treated with fairness and respect, promoting a supportive workplace culture.
·  Communicates regularly through team briefings, staff meetings, and one-on-one discussions to keep employees informed and engaged.
·  Incorporates guest satisfaction metrics into team meetings, encouraging innovative approaches to elevate service quality.
·  Sets clear performance goals for direct reports and conducts regular evaluations to ensure accountability.
·  Maintains an “open-door” policy, encouraging employee feedback and addressing concerns proactively.
·  Administers hotel policies consistently, ensuring disciplinary processes and documentation meet both SOPs and LSOPs.
·  Champions change by implementing brand and regional business initiatives and ensuring follow-through with the team.

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Candidate Profile

Education and Experience 

·  A 2-year diploma from an accredited institution in Business Administration, Hotel and Restaurant Management, or a related field, with at least 4 years’ professional experience in guest services, front office, housekeeping, sales and marketing, or hotel operations.
OR
·  A 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or a related field, with at least 2 years’ professional experience in guest services, front office, housekeeping, sales and marketing, or hotel operations

 


OR

·  Comprehensive understanding of hotel departments, including F&B, Front Office, Housekeeping, and Engineering.
·  Proven ability to lead large teams, improve operational efficiency, and achieve financial and guest satisfaction targets.

Leadership and Decision-Making

·  Confidence and professionalism in representing the hotel.
·  Strategic problem-solving and informed decision-making.
·  Strong verbal and written communication skills, including public speaking.
·  Adaptability under pressure and during workplace changes.

Execution and Results Orientation

·  Effective planning, organisation, and prioritisation to meet objectives.
·  A proactive approach to achieving high-performance standards.
·  Team leadership and collaboration to drive shared goals.

Relationship Building and Collaboration

·  Building trust and positive relationships with colleagues and stakeholders.
·  Delivering exceptional guest service based on understanding their needs.
·  Promoting diversity and inclusion to foster a collaborative work environment.
·  Ability to manage relationships with both internal and external stakeholders, ensuring alignment with the hotel’s goals and values.

Talent Development and Organisational Management

·  Coaching and mentoring to support professional growth.
·  Structuring teams and processes to align with the hotel’s goals.

F&B and Restaurant Expertise

·  Proven experience and in-depth knowledge of F&B operations and restaurant management.
·  Strong focus on delivering exceptional dining experiences and optimising service quality.
·  Ability to oversee and improve daily operations, manage costs, and drive revenue growth in F&B settings.
·  Expertise in staff training, menu planning, and enhancing guest satisfaction.
·  Fine dining experience is an advantage, with a strong understanding of premium service standards.

 

Professional Expertise and Business Acumen

·  Continuous learning and application of new skills for self and team improvement.
·  Attention to detail and commitment to high-quality outcomes.
·  Broad knowledge of hotel operational functions (e.g., HR, Finance, Sales, Guest Services).
·  Business insights to address market conditions and drive results.
·  Resource management and strategic planning for effective hotel operations.

Qualifications and Certifications

·  RSA (Responsible Service of Alcohol) certification is essential.
·  A current Driver's Licence is required.
·  First Aid and CPR certifications are mandatory.

Rewards for work, benefits for your lifestyle

·  Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands
·  Hotel perks like accommodation and food & beverage discounts
·  Enhanced superannuation
·  Travel & stay benefits including eligibility into our Bonvoy loyalty program
·  Incentive, recognition, and wellbeing programs
·  Excellent career growth and learning opportunities
·  Access to EAP services

Please submit your application today. 

We appreciate the time you have taken to apply and the effort that goes into an application process. Those successful in gaining an interview will be contacted directly.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin  your purpose,  belong  to an amazing global team, and  become  the best version of you.