Director of Operations

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, 602169 - Delta Calgary South. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Join Our Team as the Director of Operations at Delta Hotels Calgary South!

Are you a leader who unites outstanding teams? Do you have the ability to anticipate guests' needs before they even realize them? Do you excel at crafting memorable guest experiences while boosting revenue and ensuring team success? If that sounds like you, we have the ideal opportunity for you!

Who We Are: At Delta Hotels Calgary South, we pride ourselves on delivering exceptional guest experiences in the true spirit of hospitality. Our core values—We Care, We Collaborate, We Improve, and We Act—guide everything we do. We're not just a hotel; we're a community of dedicated professionals who are committed to exceeding expectations.

What You’ll Do: As our Director of Operations, you’ll be the captain of our ship, steering our hotel’s daily operations toward success. Here’s a taste of what you’ll be up to:
• Lead the Charge: Direct our Rooms Division and Food & Beverage teams to ensure we’re always at the top of our game. You are not a micro-manager, yet you will dig in when necessary.
• Guest Experience Guru: Transform feedback into action! You'll ensure every guest leaves with a smile and a desire to return.
• Financial Focus: Collaborate with our finance team and other leaders to create and implement annual budgets that drive profitability.
• Culture Creator: Foster a vibrant workplace culture where your team feels empowered, engaged, and ready to deliver stellar service.

Key Responsibilities:
• Set the strategic direction for hotel operations while keeping a keen eye on our brand standards.
• Guide, mentor, and motivate operational leaders to meet and exceed targets.
• Analyze guest feedback and proactively tackle any service challenges.
• Develop and implement systems that streamline processes and enhance guest satisfaction.

What You Bring:
• A passion for hospitality!
• A knack for financial management, with a solid understanding of budgeting and cost control.
• A wealth of experience in hotel operations, particularly in Food & Beverage and Rooms Division.
• Outstanding communication and relationship-building skills.
• A proactive approach to problem-solving and a passion for continuous improvement.
• A process and systems focus.

Why Join Us?
• Impact: Your leadership will shape the future of our hotel and the experiences of our guests.
• Culture: Be part of a team that values collaboration, creativity, and excellence.
• Growth: We’re committed to your professional development, offering opportunities to enhance your skills and advance your career.

Ready to Make Waves? If you’re excited about leading our operations to new heights and creating lasting memories for our guests, we want to hear from you! Apply now to join the Delta Calgary South family, where your talent can truly shine.

Requirements:
• Experience in and understanding of F&B systems, service, and cost control
• Extensive knowledge of PMS (preferably Opera) and front office procedures
• Extensive knowledge of housekeeping operations
• Sound understanding of financial concepts and budgeting
• Demonstrated ability to implement plans and achieve results
• Exceptional communication skills
• Strong detail orientation
• Excellent problem-solving skills
• Strong relationship building skills
• Talent management

This company is an equal opportunity employer.

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