Offers “Marriott”

Expires soon Marriott

Director of Event and Banquet Operations

  • Jakarta, Indonesia
  • Sales

Job description

Posting Date Dec 30, 2021 Job Number 21133652 Job Category Event Management Location The Ritz-Carlton Jakarta Mega Kuningan, Jl. Lingkar Mega Kuningan Kav. E 1.1 No. 1, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP Brand The Ritz-Carlton Schedule Full-Time Relocation? N Position Type Management Located Remotely? N At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. JOB SUMMARY Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, Event Technology and Operations Managers. Position ensures the highest level of service throughout the event phase. Maximizes revenue opportunities by up-selling during the event phase and maximizes profit by effectively managing costs. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the Event Operations Department. CANDIDATE PROFILE Education and Experience \u2022 High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR \u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Event Management Operations and Budgets \u2022 Works with the management team to develop and implement the business plan and long term strategies for event operations. \u2022 Establishes and monitors measurable goals for the department. \u2022 Champions all standards, policies and procedures in the Event Operations departments. \u2022 Oversees the execution of event logistics for all events. \u2022 Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team. \u2022 Ensures function space and corresponding heart of the house areas are cleaned and maintained. \u2022 Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines. \u2022 Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. \u2022 Participates in MVP audits and level certification for all technicians. \u2022 Ensures employees maintain required certification. \u2022 Assists with implementation and execution of all event related corporate initiatives and promotions. Managing Profitability \u2022 Ensures department is working within budget and adjusts expenditures according to revenues. \u2022 Maintains awareness of current trends in event management and integrates into the operation in a timely manner. \u2022 Reviews effectiveness of event operations annually and makes appropriate adjustments. Ensuring Exceptional Customer Service \u2022 Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions. \u2022 Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. \u2022 Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events. Leading Event Management Teams \u2022 Leads execution of activities in Event Operations to support the Event Management strategy. \u2022 Leads event management/operations meetings. \u2022 Coordinates the Event Operations members of Event Delivery teams. \u2022 Works with culinary team to ensure compliance to food handling and sanitation standards. \u2022 Works with Human Resources to ensure compliance with all applicable laws and regulations. \u2022 Ensures that regular, ongoing communication is happening in all areas of event operations. Maintaining Relationships with Property Stakeholders \u2022 Communicates effectively with property departments outside of Event Operations. \u2022 Maintains a strong working relationship with guests/clients, vendors and competitors. Conducting Human Resources Activities \u2022 Reviews staffing levels to ensure that guest service and operational needs are met. \u2022 Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts. \u2022 Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team. \u2022 Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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