Offers “Marriott”

Expires soon Marriott

Concierge Porter

  • Edinburgh (City of Edinburgh)
  • Marketing

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Desired profile

Qualifications :

Concierge Porter

We are currently recruiting for a Concierge Porter to join our award winning Concierge team at the Sheraton Grand Hotel & Spa.

Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 along with our One Square Restaurant and bar.

The ideal candidate will have a passion for delivering great service in a professional manner and be able to work well under pressure.

This role plays an integral part in the guest experience by offering assistance to guests with Concierge services including entertainment/dining bookings, sending and receiving courier packages, assisting with luggage and directing guests within and outside of the Hotel. To answer guest questions and resolve issues whilst exceeding expectations at all times.

This key team member is responsible for:

· 
Knowing regular guest names and requirements

· 
Accurate knowledge of hotel facilities and services

· 
Answer guest questions and resolve guest problems

· 
Know the names, functions and locations of the Management Team

· 
Be aware of daily functions, events, VIP and group arrivals

· 
To carry out any other duties as required

Requirements:

The successful candidate will be proactive and will be an excellent communicator (verbal and written) as well as:

· 
Great Customer Service Skills - Must enjoy guest interaction, be able to anticipate guest needs and maintain a positive and professional attitude at all times.

· 
Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

· 
Must be a Team Player – Demonstrate experience of building positive working relationships and promoting team spirit.

· 
Essential Computer Skills - Knowledge of Opera is preferred, Microsoft Word and Excel is essential.

· 
Valid UK Driving Licence

Benefits:

In return we offer you a competitive salary, a share in Tips as well as unlimited career opportunities, industry leading benefits (including: Uniform, complimentary laundry, free meals on duty) and an environment where your development is our priority. We offer a monthly training calendar full of developmental courses designed to aid career progression.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Make every future a success.
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