The Glasgow Marriott have a fantastic opportunity for a Concierge to join our Front Office Department on a Full-Time Permanent basis.
Set in a bustling, cosmopolitan city with a renowned business centre and prestigious shopping, the four-star Glasgow Marriott Hotel puts you in the heart of it all. Our Glasgow hotel's location is within a five-minute stroll to nightlife, the Scottish Exhibition and Conference Centre, the Hydro arena, and one of the best shopping areas outside London. Perfect for business or leisure, we are one of the top luxury hotels in Glasgow.
Follow us on us on our Glasgow Marriott Facebook or Instagram page to find out more about our current promotions and F&B specials.
Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Ideal candidate profile
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.
Rewards for work, benefits for your lifestyle
You'll be supported in and out of the workplace through:
Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
What we're looking for:
Great teamwork skills and attention to detail
Positive outlook and outgoing personality
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.