Cluster Reservations Agent - Full Time

Job description

Job Number 24146970
Job Category Reservations
Location The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Cluster Reservations Agent to feel empowered by career growth opportunities in a people-first environment. 

Position Summary: 

·  Rise with us and handle all incoming calls into the hotel and redirect to each department as appropriate
·  Analyse and update all guest requests that are tailored to their requirements
·  Responsible for handling all hotel outlet reservations or guest orders
·  Assist and coordinate guest bookings, engaging with them and exceeding their expectations
·  Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
·  Liase with other departments to deliver service excellence with each customer experience
·  Complete reservation administration tasks and offer general support to the team

About You:

·  Strong communication skills written and verbal
·  Relevant experience in a similar role
·  Working rights in Australia
·  Enthusiastic to escalate your career
·  Self-motivated, driven and energized in a fast paced environment
·  Armed with smart solutions and a can-do attitude

Our Benefits: 

·  Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends 
·  Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month 
·  Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group 
·  Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program 
·  Opportunity to receive Employee Referral Incentives and get paid for working with your friend 
·  Work for the Largest Hotel Network in the World which values equality, diversity and inclusivenes

Westin Hotels and Resorts are part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​team, and  become  the best version of you.