Clerk-Front Desk

Job description

Job Number 23043219 Job Category Rooms & Guest Services Operations Location Delta Hotels Forest of Arden Country Club, Maxstoke Lane, Birmingham, England, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Are you seeking to grow your skills with endless career opportunities?, work beside teammates that feel like family?, experience working for an employer that puts your wellbeing at the heart of everything it does?, enjoy monthly celebrations, treats and recognition? and make a difference in the local community? Then Delta Hotels by Marriott Forest of Arden Country Club is the place for you! Explore our very big world As a world-class leader in the travel industry, there\u2019s no better place than Marriott International to make your mark. Joining us, you\u2019ll get to entertain and meet people from all over the world as you build your experience. You\u2019ll find a place where your personality and ideas are appreciated just as much as the work you do. And you\u2019ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. The impact you\u2019ll make First impressions are everything. And you\u2019ll set the tone for every guest\u2019s stay. With a genuinely warm welcome, you\u2019ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you\u2019ll make sure they leave us happy too. What you\u2019ll do Process guest check-ins, assigning rooms and activating room keys Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns Answer, respond to and process all guest calls, messages, questions or concerns Give guests information and directions regarding property and local areas of interest Process check-outs and resolving any disputed charges Process payments and room charges Confirm reservations and cancellations, running daily reports on the number of arrivals and departures What we\u2019re looking for A warm, people-oriented demeanour A team-first attitude Positive outlook and outgoing personality Flexibility, problem-solving skills and multi-tasking ability Perks you deserve We\u2019ll support you in and out of the workplace by offering: Health & Wellbeing - complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important Meals - Tasty and Varied Meals in our Associate Dining Facility Uniform & dry-cleaning service Discounts - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema\u2019s and more Travel - Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide Holidays - 20 days holiday plus 8 Bank Holidays increasing with service Pay - Annual Performance Related Pay Review Health - Cycle to work scheme Pension & Life Assurance Flexibility \u2013 do you need flexibility in your life, talk to us as we know work life balance is important Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service Develop and Grow - Comprehensive Training and Development programs Career - career progression opportunities are endless as the #1 leader in hospitality worldwide Celebrate - Awards and Recognition Celebrations Events - Monthly Calendar of Associate Focused & Fun Events With this role you will be working 40 hours per week over 5 days, including weekends on a mixture of early and late shifts - do you need flexibility in your life? We are happy to discuss this with you! If this sounds like the perfect role for you apply online Marriott International is an equal opportunity employer.\u202fWe believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.\u202fWe are committed to non-discrimination on\u202fany\u202fprotected\u202fbasis, such as disability, age and veteran status, or any other basis covered under applicable law. With our diverse portfolio of locations, you\u2019ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World ™ at Delta Hotels.