Casual Receptionist

Job description

Job Number 24146569
Job Category Rooms & Guest Services Operations
Location Delta Hotels Peterborough, Peterborough Business Park, Peterborough, England, United Kingdom VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

We are looking for 2 casual workers to join our fantastic front office team as Front Office Associates and create memorable guest experiences!

Front Office Associates at Delta Hotels by Marriott Peterborough provide a vital role in being the first and last point of contact. The ideal candidate should be confident in giving a great first and last impression of the hotel.

We are looking for:

·  A team-player with excellent communication skills
·  A professional appearance with a warm and welcoming demeanor
·  A positive attitude with the desire to learn
·  A proactive, problem-solving approach to working in a fast-paced environment

Your day to day duties include:

·  Checking guests in and out of the hotel and managing guest accounts, ensuring all necessary paperwork and payment details are properly handled.
·  Assisting guests with inquiries, requests, and providing information about the hotel facilities, services, and local attractions.
·  Addressing and resolving guest complaints or issues promptly and effectively, ensuring guest satisfaction.
·  Handling phone calls, taking messages, and transferring calls to the appropriate departments or guests.
·  Managing the hotel's front desk area, ensuring it is clean, organised and well maintained.
·  Maintaining a high level of professionalism and customer service, adhering to hotel policies and procedures.
·  Preparing reports and updating occupancy statistics.

Benefits include:

·  Tips and gratuities
·  Meals on duty
·  Uniform
·  Free parking
·  Referral program
·  Wellness program

Our goal is to Put People First \