Casual Food & Beverage Associate

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.

Desired profile

Job Summary

To assist the restaurant team efficiently in the daily routines in order to create a motivated team that will ensure high guest satisfaction and that the best quality of service is provided.

·  A casual position based at the Bexleyheath Marriott Hotel. Hours are based on business requirements.
Experience:
·  Previous experience working within a customer service environment desired.
Skills and Knowledge:
·  Strong Communication skills (verbal, listening, writing)
·  Need to be flexible in line with business needs.
·  High standard of personal hygiene.
·  Good team player.
·  Guest focused.
·  Have an eye for detail.
·  Continuous learning skills.
·  Must have motivation level and drive to achieve.
Education or Certification:
·  Good level of English essential

Specific Duties
The following are specific responsibilities and contributions critical to the successful performance of the position:

·  To be aware of the Marriott Food & Beverage SOP manual.
·  To ensure that you have full product knowledge of all menu items and hotel facilities and services.
·  To maintain Brand Standards and a high standard of service in the Bar, Restaurant and Room Service at all times, ensuring that all guest expectations are exceeded.
·  To promote sales and up sell at all times for both food and beverage items.
·  To ensure that all daily operating and cleaning tasks are carried out on a daily basis.
·  To ensure that all hotel corridors are kept clear from rubbish, glassware and crockery at all times.
·  To carry out other duties as may be required to ensure the hotel operation is properly maintained to provide total guest satisfaction.
·  To be fully conversant with the Hotel Fire and Emergency procedures.
·  To ensure a high standard of personal hygiene and appearance at all times.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.