Cast Iron Restaurant Assistant Manager

Job description

Job Number 23060447 Job Category Food and Beverage & Culinary Location Delta Hotels Forest of Arden Country Club, Maxstoke Lane, Birmingham, England, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE Education and Experience \u2022 High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR \u2022 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Food and Beverage Operations \u2022 Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. \u2022 Provides excellent customer service to all employees. \u2022 Responds quickly and proactively to employee's concerns. \u2022 Uses coaching skills throughout the property. \u2022 Demonstrates self confidence, energy and enthusiasm. \u2022 Motivates and encourages staff to solve guest and employee related concerns. Ensuring Exceptional Customer Service \u2022 Provides excellent customer service. \u2022 Responds quickly and proactively to guest's concerns. \u2022 Understands the brand's service culture. \u2022 Sets service expectations for all guests internally and externally. \u2022 Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. \u2022 Follows up to ensure complaints have been addressed to the guest's satisfaction. \u2022 Develops a relationship with all guests to build repeated clientele internally and externally. Additional Responsibilities as Assigned \u2022 Complies with all corporate accounting procedures. \u2022 Assists GM as needed with annual Quality audit. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. With our diverse portfolio of locations, you\u2019ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World ™ at Delta Hotels.