Casino Shift Manager (The St. Regis Aruba Resort)

Job description

Job Number 24146696
Job Category Golf, Fitness, & Entertainment
Location The St. Regis Aruba Resort, J.E Irausquin Blvd #75-E., Noord, Aruba, Aruba VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Responsible for daily casino operations. Position directs, trains and assists employees to serve guests and ensures proper standards are followed. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations, professionally and consistently. Enforces policies and procedures to monitor and evaluate performance of personnel to ensure casino operation in accordance with local gaming regulations

 

CANDIDATE PROFILE 

 

Education and Experience 

• High school diploma or GED; 3 years experience in Casino Administration or related professional area.

OR

• 2-year degree from an accredited university; 1 year experience in Casino Administration or related professional area.

 

CORE WORK ACTIVITIES 

 

Managing Casino Work, Projects, and Policies 

• Indirectly supervises the scheduling, opening and closing of all table games, slot area and cashier operations.

• Manages for the integrity of all gaming activity and equipment in casino.

• Coordinates with Surveillance regarding the overall security of gaming and non gaming areas.

• Enforces established credit play policy on assigned shift, to include extension of credit to qualified customers within the established guidelines.

• Liaisons with Lead Slot Technician on adjustments and repairs of games.

• Coordinates and implements casino work and projects as assigned.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.

• Authorizes complimentary services to qualified casino customers to promote business.

 

Leading Casino Teams 

• Manages a team of casino staff; prioritizes projects and workload of the team and its individual members, and establishes deadlines around those priorities.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; demonstrates honesty/integrity; leads by example.

• Motivates and provides a work environment where employees are productive.

• Imposes deadlines and delegates tasks.

• Provides an \