Offers “Marriott”

14 days agoMarriott


  • Barcelona, SPAIN
  • Hotels - Restaurants

Job description

Job Number 24023932 Job Category Rooms & Guest Services Operations Location W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management W Barcelona is casting for a Welcome Ambassador. The Welcome Ambassador is the first face that our guests see at the W Barcelona. She/He is responsible for ensuring an authentic W experience to each and every guest. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Welcome ambassador makes transactions feel like part of the W experience. The impact you\u2019ll make First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Welcome Ambassadors take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. What we offer Join the dream team Professional career progression at international level in Marriott International Learning and development opportunities online, on the job and in class Discounts on hotel rooms, food and beverage Disruptive management & motivated and engaging Talents Charity events, Wellbeing activities through the TakeCare program Canteen service and uniform What you\u2019ll do Monitor the front driveway to ensure a smooth flow of traffic (vehicle and pedestrian). Responsible for providing an inviting and fun welcome and farewell to all guests entering/leaving the hotel. Assist both arriving and departing guests with storage luggage handling to and from their rooms. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Open doors and assist guests/visitors entering and leaving property. Greet and escort guests to rooms. Transport guest luggage to and from guest rooms and/or designated bell area. Supply guests with directions and information property amenities, services, and hours of operation, and local areas of interest and activities. Assist with luggage storage and retrieval. Arrange transportation (e.g., taxi cab, shuttle bus, limousine service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Seek out and take advantage of opportunities to suprise guests. Recognize visiting regular guests and VIPs. Help with request and organize taxis or Hotel Transportation for guests. Escort guests to various places around the hotel. Introduce self in the meantime and offer W\u2019s Whatever/Whenever service. Assist guest belonging luggage to ensure Welcome Desk would able to operate check in/ out smoothly during pick hour What we\u2019re looking for Proficient in English Previous experience as Bell or Door person in a Luxury Hotel is preferred Must be able to use computer software\u2019s like Microsoft word, excel and outlook. A warm, people-oriented demeanor and a team-first attitude Positive outlook and outgoing personality Flexibility, problem-solving skills and multi-tasking ability Integrity and dependability Proper lifting techniques W Hotels\u2019 mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We\u2019re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests\u2019 passions to life. If you are original, innovative, and always looking towards the future of what\u2019s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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