Bar Associate - 40 hours

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

Desired profile

Qualifications :

POSITION SUMMARY

Our jobs aren't just about mixing drinks. Instead, we want to build an experience that is memorable and unique. Our bartenders have the basics down, but are constantly on the look-out for new trends, micro-local offerings, and guests' evolving needs. They are not just a beverage enthusiast, but also the host of the space. Their role goes beyond the bar itself to take ownership of guest service more broadly and do what needs to be done. Bartenders will use their knowledge and expertise to make the bar look and function flawlessly. They will build relationships with others across the hotel and in the community, to anticipate and deliver on our guests' needs. They should be passionate about the guest service experience, but also have an eye for detail – from the money that moves through their hands, to the information they provide to guests, to the quality of their drinks.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, protecting company assets, maintaining confidentiality, and ensuring your uniform and personal appearance are professional. Bartenders will be on their feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to their work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).

Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day.

Doing all these things well (and other reasonable job duties as requested) is critical for our team – to get it right for our guests and our business each and every time.

CRITICAL TASKS

Bartending
·  Stay up to date with beverage/bar trends and evolving local offerings and use this knowledge to influence the menu and/or offerings to guests.
·  Prepare drink orders for guests according to specified recipes using measuring systems.
·  Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.
·  Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
·  Prepare fresh garnishes for drinks.
·  Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
·  Assist your and other departments when needed to ensure optimum service to guests.
·  Stock ice, glassware, and paper supplies.
·  Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.
·  Remove soiled wares from bar top and tables and place in designated area.
·  Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.
·  Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
·  Issue, open, and serve wine/champagne bottles, ensuring guest satisfaction.
·  Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
·  Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
·  Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.
·  Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
·  Communicate with guests, other employees, or departments to ensure guest needs are met.
·  Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
·  Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
·  Inspect the cleanliness and presentation all china, glass, and silver prior to use.
Steps of Service
·  Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
·  Check in with guests to ensure satisfaction with each food course and/or beverages.
·  Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
·  Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.
Navigator Program
·  Continually expand knowledge of local attractions, popular culture, and consumer brands relevant for Marriott guests.
·  Stay up-to-date on the local area, including unique attributes, happenings and offerings, so that you are prepared to provide specific recommendations for guests.
·  Build and use personal and professional resources to offer unique recommendations.
·  Communicate recommendations in a way that builds excitement and interest among guests and associates.
Guest Relations
·  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
·  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
·  Address guests' service needs in a professional, positive, and timely manner.
·  Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
·  Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
·  Assist other employees to ensure proper coverage and prompt guest service.
·  Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
·  Thank guests with genuine appreciation and provide a fond farewell.
·  Speak to guests and co-workers using clear, appropriate and professional language.
Working with Others
·  Support all co-workers and treat them with dignity and respect.
·  Develop and maintain positive and productive working relationships with other employees and departments.
·  Partner with and assist others to promote an environment of teamwork and achieve common goals.
Communication
·  Speak to guests and co-workers using clear, appropriate and professional language.
·  Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Assists Management
·  Communicate with guests, other employees, or departments to ensure guest needs are met.
Greeting and Seating
·  Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Closing
·  Secure liquors, beers, wines, coolers, cabinets, and storage areas.
·  Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist
Quality Assurance/Quality Improvement
·  Comply with quality assurance expectations and standards.
Physical Tasks
·  Read and visually verify information in a variety of formats (e.g., small print).
·  Stand, sit, or walk for an extended period of time or for an entire work shift.
·  Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
·  Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
·  Move through narrow, confined, or elevated spaces.
·  Move over sloping, uneven, or slippery surfaces.
·  Move up and down stairs and/or service ramps.
·  Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Cash/Bank Handling
·  Record transaction in MICROS system at time of order.
·  Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
·  Follow property control audit standards and cash handling procedures (e.g., blind drops).
·  Transport bank to/from assigned workstation, following security procedures.
·  Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Process all payment methods in accordance with Accounting procedures and policies.
·  Process all payment methods in accordance with Accounting procedures and policies.
Safety and Security
·  Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
·  Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
·  Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
·  Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
·  Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
·  Maintain awareness of undesirable persons on property premises.
·  Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
·  Complete appropriate safety training and certifications to perform work tasks
Policies and Procedures
·  Protect the privacy and security of guests and coworkers.
·  Follow company and department policies and procedures.
·  Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
·  Maintain confidentiality of proprietary materials and information.
·  Perform other reasonable job duties as requested by Supervisors.
·  Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures
Physical Tasks
·  Stand, sit, or walk for an extended period of time or for an entire work shift.
·  Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
·  Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.