Banqueting Manager

Job description

JOB SUMMARY

As a Banquet Manager at the JW Marriott Bucharest Grand Hotel, you are the operational lead for our city’s most prestigious event spaces. You will direct and inspire a high-performing team to deliver an elevated guest experience, ensuring that every gala, international conference, and social milestone is executed with signature JW Marriott precision.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 5 year - experience in the event management, food and beverage, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 year experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props)

• Maintains and applies knowledge of all laws, as they relate to an event

• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction

• Adheres to and reinforces all standards, policies, and procedures

• Ensures established sanitation levels are maintained

• Manages departmental inventories and maintains equipment

• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory

• Schedules banquet service staff to forecast and service standards, while maximizing profits

• Develops lasting relationships with groups to retain business and increase growth

Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance

• Conducts monthly department meetings with the Banquet team

• Applies and continually broadens knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends

• Acts as a liaison to the kitchen staff

• Leads shifts and actively participates in the servicing of events as needed

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations

• Interacts with guests to obtain feedback on product quality and service levels

• Responds to and handles guest problems and complaints

• Empowers employees to provide excellent customer service

• Ensures employees understand expectations and parameters

• Strives to improve service performance

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

• Reviews comment cards and guest satisfaction results with employees

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures

• Observes service behaviors of employees and provides feedback to individuals

• Monitors progress and leads discussion with staff each period

• Participates in the development and implementation of corrective action plans

• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction

• Attends and participates in all pertinent meetings

The JW Marriott Associate Experience

We believe that if we take care of our associates, they will take care of our guests. We offer a world-class benefits package designed for your growth and well-being:

Health & Vitality

·  Prioritize your vitality with exclusive access to our premier World Class Health Academy on-site, complemented by the nationwide flexibility of the 7card network.
·  Comprehensive medical benefits and dedicated wellness programs to support a balanced lifestyle.

Growth & Learning

·  Personal development via Bookster, delivered straight to the hotel.
·  Unlimited career opportunities within Marriott International’s network of over 9,000 hotels worldwide.
·  Access to world-class hospitality and leadership development programs.

Exclusive Perks

·  Discounted accommodation at Marriott properties worldwide and 5€ breakfast at our European hotels.
·  Discounts on food and beverages for you, your friends, and your family.
·  Meal vouchers, referral bonuses for recommending talent, and our famous associate celebration parties.
·  21 holiday days per year, increasing with your length of service.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.