Attendant, Rooms, Housekeeping

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Desired profile

Qualifications :

The position is responsible for promptly responding to requests from guests and other departments. Fill cart with clean linen & supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Remove trash, dirty linen, and room service items. Check for defects; fused lightings or damaged items and report for maintenance. Stripped and replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Check that all appliances are present in the room and in working order. Replace guest amenities and supplies in rooms. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).

Safety & Security, following Housekeeping and company Policies and Procedures along with a quality focused mindset are key ingredients to success for this opportunity.

Core work activities include:

·  Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
·  Protect the privacy and security of guests and coworkers. Strictly adhere to social media rules as enforced by company
·  Comply with quality assurance expectations and standards. Strictly adhere to the ABC of Housekeeping in cleaning guest rooms
·  Move, lift, carry, and place objects weighing less than or equal to 20kg without assistance and in excess of 20kg with assistance
·  Ability to push and pull a loaded housekeeping cart over sloping and uneven surfaces
·  Identify and report preventative or other maintenance issues in public areas or guest rooms
·  Respond promptly to requests from guests, Front Desk, or Guest Service Centre requests
·  Release or report room status (e.g., Do Not Disturb notice on room, discrepant rooms) using the M-Housekeeping or to floor supervisor according to established procedures
·  Limit access to guest rooms while cleaning by following departmental procedures. Doors must be closed when there are no guests in the room and door must be propped open when guest is in the room when servicing
·  Remove all dirty glassware & chinaware from room after emptying excess liquid to dirty glass rack on trolley for cleaning later in glass washing room
·  Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards and adhering to established sustainability practices
·  Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror following the ABC of Housekeeping standards and methodology. Check for defects, drainage functionality and blockages and report when necessary

Minimum Job requirements:


·  Excellent command of Chinese (Cantonese/Mandarin)
·  English – Minimum basic words & able to read and write “ABC”
·  Able to work on 3 shift rotation
·  Education – No high school diploma needed but must be smartphone literate
·  Positive Demeanor and Customer Service focus
·  Room Cleaning - Adherence to quality expectations and standards @ minimum 13 credits
·  Fine motor skills and hand-eye coordination – ability to handle objects less than or equal to 20kg without assistance – rollaway beds, movement of armchair
·  Security & Safety focus and awareness, Integrity and reliability
·  Team Player – tolerance in multi-cultural environment

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.