Assistant Sales Manager (Reactive Team)

Job description

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Desired profile

Qualifications :

Job Summary

·  Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
·  Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
·  Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
·  Promote awareness of brand image internally and externally.
·  Process requests for redeeming Marriott Rewards points.
·  Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
·  Enter Marriott Rewards information into appropriate software when taking guest reservations.
·  Answer, record, and process all guest calls, requests, questions, or concerns.
·  Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
·  Assist management in training and motivating employees; serve as a role model.
Requirements:

·  University education preferable.
·  3 years working experience in Room Sales.
·  Exceptional communication skills in spoken and written English.
·  Proficiency in Mandarin is an advantage.
·  Strong presentation skills.
·  Well organized, Self-motivated and independent person.
·  Demonstrate ability to contribute in teamwork environment
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.