Assistant Reservations Manager

Job description

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Desired profile

Qualifications :

Role Descriptions


Responsible for supervising the day to day operations of the Reservations department, provide training, coaching, and counselling to all team members.

Work closely with the Sales and Events Teams to maximise the revenue of the hotel. Manage third party sites and agents to establish rates in according to the selling strategy of the hotel.

Job Requirements

Experience - 3 years supervisory experience in Reservations department in the luxury hotel
Education - bachelor degree in hospitality or relevant discipline
Technical/ functional competencies - experience in computer skills (Microsoft Words, Excel & PowerPoint). Knowledge of Opera is a plus.
Language skills - fluent in Cantonese and English

W Look - appear confident, well-groomed
W Personality - warm, welcoming, smiling and pleasant
You + You = W - collaborate, embrace differences
Whatever / Whenever - fulfill desires & grant wishes, customize experiences
Get It Done… Make it Happen - own it, get it done creatively, think and act proactively, do it with style
Act with professionalism & integrity; learn, develop and adapt to change
Lead with passion - show passion for what we do. Lead by example, inspire, celebrate and promote team success. Build trust through honest work and caring for others

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.