Posting Date May 06, 2021 Job Number 21041841 Job Category Rooms & Guest Services Operations Location San Antonio Marriott Rivercenter, 101 Bowie Street, San Antonio, Texas, United States VIEW ON MAP Brand Marriott Hotels Resorts Schedule Full-Time Relocation? N Position Type Management Located Remotely? N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International\u2019s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\u2019re happy, our guests will be happy. It\u2019s as simple as that. Our hotels offer a work experience unlike any other, where you\u2019ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That\u2019s The JW Treatment™. JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property\u2019s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget. CANDIDATE PROFILE Education and Experience \u2022 High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area. OR \u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting the Management of Rooms Operations Activities \u2022 Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. \u2022 Runs and reviews critical information contained in room operations reports. \u2022 Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. \u2022 Operates all department equipment as necessary and reporting malfunctions. \u2022 Ensures employees have the proper supplies and uniforms. \u2022 Understands night audit procedures and being able to comprehend and utilize reports as necessary. \u2022 Understands and complies with loss prevention policies and procedures. \u2022 Communicates performance expectations employees in accordance with job descriptions for each position. \u2022 Handles employee questions and concerns. \u2022 Effectively schedules employees to business demands and tracks employee time and attendance. Contributing Information to Support Managing to Budget \u2022 Supervises same day selling procedures to maximize room revenue and property occupancy. \u2022 Verifies accuracy of room rates to maximize revenue opportunities \u2022 Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. \u2022 Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. \u2022 Understands the impact of Room Operations on the overall property financial goals and objectives. Providing for and Managing the Guest Experience \u2022 Assists in the investigation of employee and guest accidents. \u2022 Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and \u2022 Sets a positive example for guest relations. \u2022 Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. \u2022 Assists in the review of comment cards and guest satisfaction results with employees. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.