Assistant Food & Beverage Operations Manager (1 Year Contract)

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.

Desired profile

Qualifications :

JOB SUMMARY

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team tprovide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties in the department.

CORE WORK ACTIVITIES

·  Supporting Management of Department Operations and Inventories
·  Manages departmental inventories and assets including par levels and maintenance of equipment.
·  Conducts monthly department meetings with the associates.
·  Maintains attendance log for banquet associates.
·  Maintains and enforces established sanitation.
·  Adheres tand reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
·  Ensures function space and corresponding heart of the house areas are cleaned and maintained.
·  Ensures associate awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
·  Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
·  Effectively up-sells products and services throughout the event phase.
·  Uses banquet beverage records tcontrol liquor costs and manage the banquet beverage perpetual inventory.
·  Understands the impact of departments operations on the overall property financial goals and objectives and manages tachieve or exceed budgeted goals.
·  Schedules banquet service staff tforecast and service standards. Participating in and Leading Banquet Teams

·  Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department and Intradepartmental).
·  Leads shifts and actively participates in the servicing of events.
·  Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation. Providing and Ensuring Exceptional Customer Service

·  Sets a positive example for guest relations.
·  Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
·  Interacts with guests tobtain feedback on product quality and service levels.
·  Responds tand handles guest problems and complaints.
·  Empowers associates tprovide excellent customer service.
·  Ensures associates understand expectations and parameters.
·  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
·  Consults with customers in order tdetermine objectives and requirements for events such as meetings, conferences, and conventions.
·  Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action taddress service challenges; focuses on continuous improvement of guest satisfaction.
·  Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Conducting Human Resources Activities

·  Interviews and hires associates with appropriate skills.
·  Ensures a departmental orientation program for associates treceive the appropriate new hire training tsuccessfully perform their job. Ensures associates are cross-trained tsupport successful daily operations.
·  Administers associate progressive discipline procedures. Ensures property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according tStandard and Local Operating Procedures (SOP's and LSOP's) and supports the Peer Review Process.
·  Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

CANDIDATE PROFILE

Education and Experience

·  High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
Management Competencies


Leadership

·  Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.
·  Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. Managing Execution

·  Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
·  Building and Contributing tTeams - Leading and participating as a member of a team tmove toward the completion of common goals while fostering cohesion and collaboration among team members. Building Relationships

·  Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
·  Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit tServe. Learning and Applying Personal Expertise

·  Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area tconduct and manage everyday business operations and generate innovative solutions tapproach function-specific work challenges
·  Banquets - Have a working knowledge of service standards, procedures and techniques for executing banquet event orders tinclude banquet /meeting room set up and strike, banquet design, and banquet beverage set-up and controls.
·  Event Services - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.
·  Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
·  Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
·  Mathematical Reasoning - The ability tadd, subtract, multiply, or divide quickly, correctly, and in a way that allows one tsolve work-related issues.
·  Oral Comprehension - The ability tlisten tand understand information and ideas presented through spoken words and sentences.
·  Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
·  Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.