Posting Date Feb 22, 2021
Job Number 21014207
Job Category Golf, Fitness, & Entertainment
Location The Ritz-Carlton Grand Cayman, P.O. Box 32348, Grand Cayman, Cayman Islands, Cayman Islands VIEW ON MAP
Brand The Ritz-Carlton
Position Type Non-Management
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Duties include daily golf shop operations of a luxury-tier 9 hole golf facility including; check-in golfers, sell and display merchandise, ordering of retail and controllable items, financial reconciliation of daily records, tournament coordination and teaching the game to golfers of all skill levels. Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers. Answer golfer questions about course. Promote and sell golf shop merchandise to customers. Open/close golf shop daily.
· 3 years of experience in golf operations, preferably in top quality golf courses preferred.
· PGA or CPGA member or apprentice required.
· Able to work outdoors in all types of weather
· Strong communication skills in English; read, write and speak
Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers. Answer golfer questions about course. Promote and sell golf shop merchandise to customers. Open/close golf shop daily. Collect all golf-related fees from registered golfers. Count, prepare, and deposit cash. Run closing reports off the registers. Schedule tee times for golfers. Communicate with the starter, golf services, and golf grounds regarding any changes to the tee sheet. Maintain cleanliness of golf-related areas (e.g., golf shop, hallways, locker rooms, common areas). Total tee sheet and ensure accuracy of daily totals. Stock, tag, and display merchandise on golf shop floor ensuring all merchandise is neatly arranged and restocked to proper level. Notify manager/supervisor of any important issues as necessary. Teach individual and group golf lessons in keeping with PGA/LPGA and Marriott standards.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.