Posting Date Mar 12, 2021
Job Number 21021448
Job Category Rooms & Guest Services Operations
Location The Westin Dragonara Resort Malta, Dragonara Road, Saint Julian's, Malta, Malta VIEW ON MAP
Brand Westin Hotels & Resorts
Position Type Management
Located Remotely? N
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
The successful candidate will be supporting the Front Office Manager to ensure the professional and effective running of the day-to-day Front Office operation in accordance with all hotel targets, Westin Service Standards and in line with Marriott policies and procedures.
Together with the Front Office Manager, s/he will also be responsible for taking a leading role in positively representing the company with guests and for reinforcing a customer focused approach whilst harnessing Guest Satisfaction Survey (GSS). S/he will also be responsible for ensuring that the team reaches the set targets such as Room up-selling targets and enrolment targets. Other responsibilities include training of Front Office associates and handling of guest challenges and issues.
Ideally, applicants should meet the following requirements:
· In possession of Diploma in Hospitality Management/ Accommodation Operation or equivalent
· Fluent in English and in other European languages with preference given to the Italian language.
· Having an outgoing personality and passion for the industry
· Excellent communication
· Strong Leadership skills
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.