Assistant Front Desk Manager
Hong Kong Hotels - Restaurants
Job description
Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Desired profile
Qualifications :
Job Summary
· Supervise Front Desk Team
· Handle guest complaints in professional manner
· Monitor arrival list and room status, check for discrepancies and cashiering
· Identify and provide training for Front Desk Team
· Assist staff with expediting problem payments (e.g., problems processing credit card).
· Follow up with guest regarding satisfaction with guest-related issues.
· Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
· Process all payment types such as room charges, cash, checks, debit, or credit.
· Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
· Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
· Block rooms in the computer and identify designated requirements and requests.
· Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
· Coordinate with Housekeeping to track readiness of rooms for check-in.
· Review shift logs/daily memo books and document pertinent information in logbooks.
· Count bank at the beginning and end of shift.
· Balance and drop receipts according to Accounting specifications.
· Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
· Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Requirement:
· At least 3 year of experience in the field is preferred
· Pleasant personality, customer-oriented with good leadership, communication and interpersonal skills
· Able to communicate in English, Cantonese and Putonghua
· Willing to work on shift hours
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.