Assistant Food & Beverage Manager

  • By Marriott
  • Hertford (United Kingdom)
  • Hospitality / Tourism

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.

Seeked profile

Qualifications :

Position responsible for all food and beverage operations including catering. Oversees guest and associate satisfaction, maintaining standards and meeting or exceeding financial goals. To assist and, when necessary, deputise for Food and Beverage Manager in running the operation, whilst maintaining and, improving standards in line with company policy, with a focus on driving revenue and concept standards in all outlets


· Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
· Provides excellent customer service to all associates.
· Responds quickly and proactively to associate's concerns.
· Uses coaching skills throughout the property.
· Provides a learning atmosphere with a focus on continuous improvement.
· Celebrates and fosters decisions that result in successes as well as failures.
· Demonstrates self confidence, energy and enthusiasm.
· Motivates and encourages staff to solve guest and associate related concerns.
· Provides proactive coaching and counseling to team members.

Ensuring Exceptional Customer Service

· Provides excellent customer service.
· Assists associates in understanding guests ever-changing needs and expectations and how to exceed them.
· Responds quickly and proactively to guest's concerns.
· Understands the brand's service culture.
· Ensures that all associates, team leaders and managers understand the brand's service culture.
· Sets service expectations for all guests internally and externally.
· Empowers associates to resolve guest needs.
· Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate Manager or Team Associate.
· Follows up to ensure complaints have been addressed to the guest's satisfaction.
· Develops a relationship with all guests to build repeated clientele internally and externally.

Contributing to Human Resource Activities

· Ensures associates receive continuous training on service excellence and menu knowledge.
· Provides service training to all associates through local classes, trainers and other Corporate training services.
· Implements property emergency plan and ensures associates are trained on this plan.
· Provides a safe working environment through on-the-job training and JSA (Job Safety Analysis).

Additional Responsibilities as Assigned
· Complies with all corporate accounting procedures.
· Assists GM as needed with annual Quality audit.

Education and Experience
• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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