Assistant Food and Beverage Services Manager

  • Twickenham
  • To be negotiated
  • Hospitality / Tourism

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Description

Assistant Food and Beverage Services Manager

We are located just six miles from London Heathrow Airport and 20minutes from central London. London Marriott Hotel Twickenham offers guests a contemporary and modern Twickenham hotel with superb facilities. The area boasts some of the UK's best-loved attractions, including Hampton Court, Windsor Castle, Kew Gardens and Thorpe Park. For avid sports fans, our hotel is a short distance from the Stoop, the Harlequins home ground for Rugby Union and Rugby League, as well as Kempton, Sandown, Ascot and Windsor race tracks. Our hotel in Twickenham's 156 guest rooms are eloquently decorated. Whether staying for business or pleasure, we are top among Twickenham hotels.
Job Summary

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs. Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident. Communicate information to manager/supervisor by documenting pertinent information in appropriate department. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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