Posting Date Jun 02, 2021 Job Number 21042141 Job Category Sales & Marketing Location Four Points by Sheraton Seoul Gangnam, 203, Dosan-daero, Gangnam-gu, Seoul, Seoul, Korea, Republic of VIEW ON MAP Brand Four Points Schedule Full-Time Relocation? N Position Type Management Located Remotely? N Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you\u2019re global, you can experience the local. Designed for the independent traveler seeking balance, there\u2019s Four Points. JOB SUMMARY Assists in leading the property\u2019s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE Education and Experience \u2022 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR \u2022 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Developing & Executing Sales Strategies \u2022 Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. \u2022 Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. \u2022 Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. \u2022 Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue \u2022 Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). \u2022 Recommends booking goals for sales team members. Managing Sales Activities \u2022 Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. \u2022 Participates in sales calls with members of sales team to acquire new business and/or close on business. \u2022 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data \u2022 Analyzes market information by using sales systems and implements strategy to achieve property\u2019s financial room and catering goals. \u2022 Assists Revenue Management with completing accurate six period projections. \u2022 Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service \u2022 Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. \u2022 Interacts with guests to obtain feedback on product quality and service levels. \u2022 Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. \u2022 Empowers employees to provide excellent customer service. \u2022 Observes service behaviors of employees and provides feedback to individuals and/or managers. \u2022 Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. \u2022 Ensures that a customer recognition program is in effect throughout Sales. \u2022 Executes and supports the company\u2019s Customer Service Standards and property\u2019s Brand Standards. \u2022 Participates in and practices daily service basics of the brand. \u2022 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. \u2022 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. \u2022 Gains understanding of the property\u2019s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships \u2022 Develops and manages relationships with key stakeholders, both internal and external. \u2022 Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. \u2022 Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. \u2022 Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.