Assistant Chief Concierge

Job description

Key tasks

What this role SO/ does?

• Maintain a log of all errand runs and luggage stored
• Organise the sorting and distribution of all hotel and guest mail, parcels and messages
• Ensure all daily checklists are completed and handovers thorough.
• Ensure that the trolleys used by the Concierge section are clean and shining at all times.
• Ensure the shining ritual is done daily.
• Organize the priorities and manpower within the section. Ensure that the Concierge team is strategically well positioned to meet all guests’ needs.
• Ensure that the Concierge team is dynamic and efficient and all tasks are completed within Sofitel So Singapore guidelines
• Keep up to date information for places to see, go and dine in the city of Singapore
• Promote Le Club, Advantage Plus and in-house promotions
• Practice and present a positive attitude at all times.
• Assist in achieving on-going improvements in the quality of service delivered to both external and internal customers.
• Ensure fast, effective and friendly service is provided to internal and external guests at all times.
• Ensure all guests receive a friendly and courteous welcome by the doorperson and porters whilst in the hotel
• Ensure the workplace is clean and well maintained at all times.
• Ensure you are immaculately groomed at all times adhering to Sofitel So Singapore grooming standards.
• Work honestly, ethically and with respect to team members’ diverse backgrounds’.
• Carry out tasks as instructed by any member of the management team.
• Continually apply and develop the specific technical knowledge and job skills/requirements needed for effective job performance (including attending compulsory training sessions).
• Accept and welcome feedback on performance with the attitude to take action where necessary.

Requirements;
Candidate must possess at least a Primary/Secondary School/'O' Level, Higher secondary/Pre-U/A level/College, Diploma, Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management or equivalent.
At least 3 year(s) of working experience in the related field is required for this position.
Preferably Junior Executives specializing in Hotel Management/Tourism Services or equivalent.
Full-Time position(s) available.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English