Assistant At Your Service Manager

Job description

Job Number 24139700
Job Category Rooms & Guest Services Operations
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. 

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following: 

·  An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. 
·  Learning opportunities with some of the best professionals the region has to offer.
·  We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. 
·  A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
·  World class training and development, including leadership development.
·  Recognition programs.
·  Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
·  Discounted food & drink in all our restaurants and bars.
·  Discounts for your friends and family.
·  Unlimited career opportunities (Internationally and locally)
·  Medical and Life insurance
·  Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. 

OUR EXPECTATIONS FROM THE ROLE:

·  Have knowledge of hotel, rates, staff and services with hours of operations for all departments involved and surrounding areas. 
·  Has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc. 
·  Offer the hotel guests the best possible service through courteous and proper phone answering procedures. 
·  Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc. 
·  Be able to give accurate directions and information regarding the immediate and metro area. 
·  Ensure all customer complaints are recorded in the Guest Experience Platform in a timely and professional manner. 
·  Ensure and assist all guests experiencing a problem receive an immediate response along with satisfactory resolution, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner. 
·  Ensure effective coaching and counselling methods are used as directed by Marriott International. 
·  Assist At Your Service Manager in managing the operations and admin tasks including conducting performance appraisals, job chats of assigned staff ensuring development plans are in place and used. 
·  Be familiar with all SOPs, LSOPs and Job aids relating to the front office operation. 
·  Have a thorough knowledge of all Emergency Procedures 
·  Regularly conduct PCI and hospitality audits in order to ensure compliance according to Marriott International standards. 
·  Be fully aware of the Marriott Brand standard compliance requirements for all front office sections. 
·  Be security conscious at all times and inform Manager on Duty of anything suspicious 
·  Have strong organizational skills; always practice “Clean as you go” 
·  Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel. 
·  At all times strive to represent Marriott in the most professional, courteous manner. 
·  Each associate is expected to carry out, within their capabilities, all reasonable requests by management 
·  Be flexible to work various shifts around the business needs to assist all front office sections 
·  Be proactive in your job, giving proper handover to other colleagues/department head and to follow through. Informing all department related information to the department head in his/ her absence with proper communication. 
·  Showing positive attitude and inculcating the same within the team members. 
·  Be able to perform any additional scope of duties if requested by the Management. 
·  Ensuring all the resources is available for the associates to carry out their duties. 
·  Open and close shift in accordance with manager's checklist Open communications – information related to operations, reservation details, and agendas externally or internally must be coordination with colleagues, department concerned and immediate superior. 
·  Be familiar all outlets information – Property owned and outsourced outlets and Local restaurants, Names, Types of cuisine, type of food , price & Opening/Closing Hours. 
·  Ensure effective coaching and counselling for up selling and cross selling of restaurant and proper cash handling in-line with ISRA audit. 
·  Ensure all monthly P&L reports should submitted in a timely matter.
·  Coach and develop Supervisor, Teamleader & associates (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans). 
·  Assists in monitoring group reservation forecast data. 
·  Responds to incoming reservations sales opportunities for the property.
·  Ensures coordination and monitoring the reservations for special events (i.e. Ramadan, Christmas, New Years, etc.) 
·  To ensure all group bookings have consistent follow-up, to monitor performance of individual team members and communicate all necessary details with regards to bookings, guests and colleagues to the managers. 
·  Always well informed about the daily/weekly/monthly plans such as events, promotions, bookings and discounts in the outlet, VIP guest in house, dietary requirements of guests, etc. 

In joining Marriott Hotels, you join a portfolio of brands with Marriott International.  Be  where you can do your best work,  begin  your purpose,  belong  to an amazing global team, and  become  the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

 

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.