Il y a 34 joursMarriott

Assist Associate

  • Cork (County Cork)
  • Administration

Description de l'offre

Position Summary:

To provide a friendly, efficient and helpful service to all of our Knowledge Groups and customers, both internally and externally. To sell our hotels and facilities, and to have a full product knowledge of all our brands with their features and benefits. To handle overflow calls for the Cork CEC.

To assist all teams by responding to system and booking enquiries and acting upon any escalated client issues. To adhere to all departmental standard operating procedures at all times.

Position Pre Requisites:
· No active Written Warnings
·
Minimum of 6 months service in current position

·
Leaving Certificate or equivalent

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Profil recherché

Qualifications :

Duties and Responsibilities:

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To respond in a timely manner to any queries from all Knowledge Groups.

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To respond to any escalated client issues in a timely and efficient manner.

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To have a full working knowledge of participating hotels and be able to promote and sell all other Marriott properties as well as responding to Reservations Teams enquiries concerning the hotels.

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To treat all customers (internal and external) with courtesy and respect, to refer to them by name and ensure that any customer concerns are handled in a timely manner.

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To have a working knowledge and understanding of the sales strategies of the Regional hotels and adhere to them at all times, to be aware of the budgeted occupancy, average room rate and the hotels' performances. To be aware of groups coming into the hotel. To use this information to sell the hotels effectively and to offer advice to agents based on this knowledge. Work with Exclusive Services desks offering support, dealing with queries and handling any escalated issues.

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To ensure that the correct rates and packages to all contracted agents and companies with a full understanding of room availability, restrictions and promotions are offered by the Reservations Teams.

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To have a thorough understanding of all Loyalty programmes and Marriott Incentive Awards programmes.

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To answer all phone calls promptly and in a courteous manner.

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To strive to achieve and, where possible, exceed call targets.

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To have a working knowledge of the credit policies of the Regional hotels and their direct billing procedures and of their policies on Guaranteed No-Shows and assured reservations.

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To liaise with relevant departments and Team Managers in a courteous manner.

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To have an understanding of all other Marriott's CEC operations.

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Have a working knowledge of the sales and front desk areas and how they relate to reservations.

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Have a working knowledge of Exclusive Services and its various functions.

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To demonstrate initiative in solving customer concerns and issues by way of empowerment.

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Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.

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Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers. Be an ambassador for Marriott and the centre.

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Comply with all Marriott International and ORKRS policies and procedures.

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Comply with all Health & Safety practices and procedures within the Centre. Participate in H&S training as necessary ensuring compliance with H&S standards.

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Perform other related tasks as assigned by management

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.