Working as a Store Operations Customer Assistant at M&S
Memorable in-store experiences start with our Customer Assistants. They’re the ones who keep customers happy, shelves stocked, tills manned and displays looking beautiful. Join the team and show us what service with a smile really looks like.
About the Store Operations Customer Assistant role
Nothing welcomes shoppers like a well-stocked store. It’s essential that we have the right products on display in the right places, all the time.
In a nutshell, that’s what this job is all about - processing stock coming into the store, making sure customers can get their hands on the perfect products when they need them.
Most of the time you’ll be working backstage, processing stock deliveries in an efficient and timely way. You’ll be receiving deliveries, storing them and tracking stock movement, looking out for damaged or missing items as you go.
Meanwhile, you’ve a part to play on the sales floor too. There’s plenty of shop furniture and equipment involved in showing off our goods in their best light, and we’ll look to you to help build and move it into place. With that in mind, you'll need to be happy lifting and handling stock and store fixtures, as that will form a big part of your role backstage and out front. Finally, we may often look to you to lend a hand to the Salesfloor team during busy periods.
As you can probably imagine, there’s a lot going on all of the time. With that in mind, you’ll need a really positive, can-do attitude and the enthusiasm to pitch in and help out wherever you’re needed.
Managing stock takes a keen eye for detail, which means you’ll also need great organisational and planning skills. As we've already mentioned, there will be lifting and handling involved too - so you'll need to be comfortable with that if you decide to apply. No matter what, you’ll keep our customers front of mind in everything you do.
About the application process
Before anything else, you’ll need to complete an online assessment. This will involve a customer service based situational judgment questionnaire. If you’re successful, you’ll be invited to a face-to-face assessment centre where you'll take part in a role play and, if successful in that, an interview with a Line Manager.
Ready to apply?
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We have a diverse range of employees and are committed to an active Equal Opportunities Policy which starts with our recruitment and selection process.
Our online recruitment process takes up to one hour to complete depending on the role you are applying for. This includes self-booking a face to face assessment if you are successful during this stage. You'll get to read more details about our online and face to face assessments during your application and whilst one hour for the online element may seem a long time, the assessments have been designed to give you a good idea of what the actual role involves.
If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email firstname.lastname@example.org so we can make alternative arrangements for you.
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