Working as a Salesfloor Customer Assistant at M&S
Memorable in-store experiences start with our Customer Assistants. They’re the ones who keep customers happy, shelves stocked, tills manned and displays looking beautiful. Join the team and show us what service with a smile really looks like.
About the Customer Assistant role
We’re known for delighting our customers with brilliant service. As the friendly face of our brand in store, you’ll uphold our reputation by helping each customer find exactly what they came in for – that unmistakable M&S experience as well as the perfect product.
You could find yourself talking food or fashion, lingerie or luggage, shoes, boots or beyond. In some roles, you'll specialise; fine-tuning your knowledge and honing your expertise in a particular area. Over time you will find yourself working across the store experiencing everything M&S has to offer and developing your skills and experience. Wherever you join us, the important thing is helping customers find and fall in love with our products.
You'll also be using your product knowledge to help customers decide what's right for them - something that we'll help you with when you join us, thanks to our PACE plan. You’ll learn about Presentation, Availability, Commerciality and Experience, as well as receive the tools and support you need to make a big success of your role - whether out on the shop floor or connecting with customers on the tills.
You could take them beyond the store too. We've rolled out an inspiring interactive shopping experience across two thirds of our stores now. So guiding our customers through our multi-channel offer will be down to you.
Being a Customer Assistant is about being approachable, knowledgeable and helpful. You’ll need the energy and positive outlook to be at your best while on your feet all day, helping customers get the very most from their M&S experience. You will be flexible, in the work you do and the hours you work, to help give our customers the best experience we can.
Above all though, it’ll be your personal attention that customers will remember when they talk to you – so bring along bagfuls of friendly enthusiasm and you won’t go far wrong.
Ready to apply?
If you have previously registered, or joined us on a temporary contract last year, click here to update your details and fast track your application.
We have a diverse range of employees and are committed to an active Equal Opportunities Policy which starts with our recruitment and selection process.
Our online recruitment process takes up to one hour to complete depending on the role you are applying for. This includes self-booking a face to face assessment if you are successful during this stage. You'll get to read more details about our online and face to face assessments during your application and whilst one hour for the online element may seem a long time, the assessments have been designed to give you a good idea of what the actual role involves.
If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email firstname.lastname@example.org so we can make alternative arrangements for you.
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If you would like to find out more about M&S before you apply, read our stories or talk to our insiders by clicking on the Inside M&S link above.
We have a flexibility first approach to how we work. Find out more about Smarter Working initiative here .