Working as a Café Customer Assistant at M&S
A huge amount of passion, energy and joy goes into making our Bakeries, Cafés and Delis special places to work and shop. Join this part of M&S and you’ll be at the centre of it all. Our cafés are where our customers come to relax and unwind. They expect only the very best from M&S. So you’ll be on hand to serve up a range of exclusive treats with a smile and genuine pride.
About the Café Customer Assistant role
Our customers are in for a real treat when they make their way to you and we don’t just mean the finest coffee and sandwiches on the high street.
We’ll be looking to you to make their visit to the Café extra special. Whether you are serving a bacon roll, a BLT sandwich or a jacket potato with chili, you'll be serving them in that unmistakable M&S way.
They’re popular places, our cafés, so you’ll be kept on your toes serving at the counter, checking orders and keeping the whole place looking its very best.
Of course, you’ll always have a winning smile for your customers, but in such a busy team it’s just as important to be charming and personable with your colleagues.
Plenty of energy and stamina will be important, as will a sharp eye for detail and a positive, proactive approach to getting things done.
Some previous experience is also necessary - a good track record working in a café, restaurant, bar or fast-food outlet is essential.
About the application process
The first thing you’ll need to do is complete an online assessment. This will involve a café based knowledge test as well as a customer service based situational judgement questionnaire.
If you’re successful, you’ll take part in a face-to-face assessment made up of café knowledge test, interview with a Line Manager and role play.
Ready to apply?
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We have a diverse range of employees and are committed to an active Equal Opportunities Policy which starts with our recruitment and selection process.
Our online recruitment process takes up to one hour to complete depending on the role you are applying for. This includes self-booking a face to face assessment if you are successful during this stage. You'll get to read more details about our online and face to face assessments during your application and whilst one hour for the online element may seem a long time, the assessments have been designed to give you a good idea of what the actual role involves.
If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email firstname.lastname@example.org so we can make alternative arrangements for you
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If you would like to find out more about M&S before you apply, read our stories or talk to our insiders by clicking on the Inside M&S link above.
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