Working as a Bureau Customer Assistant at M&S
Memorable in-store experiences start with our Customer Assistants. They’re the ones who keep our customers happy and help them to find whatever it is they need. Join the team and show us what service with a smile really looks like.
About the Bureau Customer Assistant role
As a Bureau Customer Assistant, you’ll contribute to our sales performance by promoting deals and offers, maximising cross selling opportunities and helping our customers exchange money.
It's a chance to build on our reputation for outstanding service. You’ll connect with our customers and your colleagues by being positive, determined, respectful and taking ownership and responsibility for everything you do.
We’re known for delighting our customers with brilliant service. As the friendly face of our Bureau, you’ll uphold our reputation by helping each customer you come into contact with.
We’ll be looking for you to help our customers by giving helpful, friendly and knowledgeable suggestions and advice to every customer, every time.
You’ll need the energy and positive outlook to be at your best while on your feet all day, helping customers get the very most from their M&S experience. You will be flexible, in the work you do and the hours you work, to help give our customers the best experience we can.
Above all though, it’ll be your personal attention that customers will remember when they talk to you – so bring along bagfuls of friendly enthusiasm and you won’t go far wrong.
About the application process
Before anything else, you’ll need to complete an online assessment. This will involve a customer service based situational judgment questionnaire. If you’re successful, you’ll take part in a face-to-face assessment and an interview with a Line Manager.
Ready to apply?
If you have previously registered, or joined us on a temporary contract last year, click here to update your details and fast track your application.
We have a diverse range of employees and are committed to an active Equal Opportunities Policy which starts with our recruitment and selection process.
Our online recruitment process takes up to one hour to complete depending on the role you are applying for. This includes self-booking a face to face assessment if you are successful during this stage. You'll get to read more details about our online and face to face assessments during your application and whilst one hour for the online element may seem a long time, the assessments have been designed to give you a good idea of what the actual role involves.
If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email firstname.lastname@example.org so we can make alternative arrangements for you
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If you would like to find out more about M&S before you apply, read our stories or talk to our insiders by clicking on the Inside M&S link above.
We have a flexibility first approach to how we work. Find out more about Smarter Working initiative here .