Customer Assistant - Beauty

Job description

Working as a Beauty Customer Assistant at M&S

We don’t simply want our customers to look great. We want them to feel great too. That’s why we’ve carefully sourced a variety of stylish ranges to add those all-important finishing touches. You and your expertise will be on hand to help our customers make the right choice.

About the Beauty Customer Assistant role

The Beauty section at M&S balances nature and science, creating a world that is inspiring, alluring and empowering, yet always authentic. As a Beauty Customer Assistant, you'll help customers use the best of nature and science to reveal their natural glamour. Offering genuine, simple, honest and impartial advice, you'll quickly become the trusted first port of call for customers seeking the best in beauty products.

It's a chance to build on our reputation for outstanding service and take your knowledge of beauty products to the next level - all while helping customers look their very best. You'll be an expert in the world of beauty, helping customers navigate our huge product range with ease - from M&S branded products that deliver great performance, quality, value and innovation to our unique collection of the best branded products from around the world.

Put all that together, and you'll find the ideal environment for showcasing your professional knowledge of beauty therapy or makeup application, not to mention your energy and enthusiasm for delighting customers. 

About you

We’ll be looking for you to show us a real passion for and knowledge of beauty and skincare products, as well as the kind of customer service skills that will turn heads across the store.

Some previous experience as a beauty counter assistant, manager or therapist gained in a live environment (not work experience in college) will also be essential for making this role your own.

About the application process

Before anything else, you’ll need to complete an online assessment. This will involve a beauty based knowledge test and a customer service based situational judgment questionnaire. If you’re successful, you’ll take part in a face-to-face assessment centre where you'll have a further beauty based knowledge test, an interview with a Line Manager and a role play.

Ready to apply?

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Equal Opportunities

We have a diverse range of employees and are committed to an active Equal Opportunities Policy which starts with our recruitment and selection process.

Our online recruitment process takes up to one hour to complete depending on the role you are applying for. This includes self-booking a face to face assessment if you are successful during this stage. You'll get to read more details about our online and face to face assessments during your application and whilst one hour for the online element may seem a long time, the assessments have been designed to give you a good idea of what the actual role involves.

If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email recruitment.online@marksandspencer.com so we can make alternative arrangements for you

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If you would like to find out more about M&S before you apply, read our stories or talk to our insiders by clicking on the Inside M&S link above.