Company : Loewe Hermanos SA
Business group : Fashion & Leather Goods
To welcome clients to the Loewe Concession and delivering luxury customer service. Acting as a Brand Ambassador establish a relationship with clients and maximizing profitable sales. Ensuring that the Concession housekeeping standards are exemplary and stock is handled with care.
GENERAL DUTIES AND RESPONSIBILITIES
- Welcome all clients to the Loewe Concession ensuring the client feels comfortable in the environment.
- Greet all clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice
- Introduce additional complementary products targeted to your client and share product knowledge.
- Process the sale in a confident and professional manner whilst maintaining the relationship with the client
- Gather and collate client's CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
- Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Loewe image
- Exceed all behavioural requirements in the adhering to the dress code and appearance guidelines as indicated by the Concession Manager
- Actively drive your product knowledge by keeping up to date with fashion trends, participating in in store training, updating yourself on all product lines and searching out relevant information on products
- Support control and management of stock in line with the Stock Room Manager's directions
KEY PERFORMANCE INDICATORS (KPI)
- Mystery Shop Results
- Weekly and individual sales targets
- Conversion Rate
- Units per Transaction
- Average Transaction Value