LVMH - PT Sales Consultant (22.5H) - Selfridges Manchester

Job description

Company : Celine Europe
Business group : Fashion & Leather Goods
As a Celine Sales Consultant, you'll be the connector between our customers and our products. You'll showcase your creativity and entrepreneurial spirit as you manage the sales. You'll be responsible for creating a great Celine experience, and you'll help build a community of loyal Celine customers. In addition, you'll inspire your retail partners staff through your passion and excitement about Celine. 
 
Responsibilities
>  To welcome all our clients to the [Concession/Boutique] ensuring the client feels comfortable in the environment.
>  To greet, serve and advise our clients giving the highest standard of customer service at all time.
>  Develop long-lasting relationship with our customers through a personalized sales approach.
>  Actively drive your product knowledge by keeping up to date with fashion trends.
>  Gather and collate the client's CRM details to maintain the relationship and build the client book, ensuring a personal follow-up with the client
>  Ensure a knowledge of sales targets and [Concession/Boutique] performance on a daily and weekly basis
>  Maintain the highest store standards of housekeeping and adhere to the visual merchandise guidelines promoting the Celine image
>  Support control and management of stock in line with the Stock Room Manager's directions
>  To carry out any additional duties as directed by the management team
Key Performance Indicators (KPIs)
>  Mystery Shop Results
>  Weekly and individual sales targets
>  Conversion Rate
>  Units per Transaction
>  Average Transaction Value

Desired profile

Experience required : Minimum 2 years
Education and Experience
>  Significant sales and retail experience, high fashion environment preferably
>  Engaging and confident presentation style
>  Passion for fashion and sales
>  A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
>  Understanding of Retail KPIs
>  A fluent level in English is essential and additional languages are an advantage
Personal Qualities
>  Strong Business sense and results orientated
>  Extraordinary customer service commitment
>  Can do, proactive and positive attitude
>  High level of ethics, values, integrity, and trust.