Company : Kenzo UK
Business group : Fashion & Leather Goods
We are looking for a part-time passionate, sales-driven Sales Consultant who are experienced in providing world-class service to join our Store in Bicester Village.
Acting as a Brand Ambassador this role provides world class service by building and maintaining loyal clients to maximize profitable sales. Ensuring that housekeeping standards are exemplary and stock is handled correctly.
- Excite and instill passion and pride for the brand
- Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
- Lead by example in demonstrating role model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times
General Store VM/ Client Management
- Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times
- Enhance customer service standards in store to ensure world class service is delivered at all times
Sales/ Business Monitoring
- Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
- Build and maintain a relationship with them to assist in selecting the right products for them whilst developing a good rapport and offering suitable styling advice
- Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
- Process the sale in a confident and professional manner whilst maintaining the relationship with the client
- Gather and collate the client's CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
- Actively drive your product knowledge by keeping up to date with fashion trends, participating in in store training, updating yourself on all product lines and searching out relevant information on products
- Support control and management of stock in line with management directions
- Keep up to date of market trends in the retail industry (specifically UK RTW and LG market)
- Ensure all Company policies and procedures are adhered to.