LVMH - Customer Service Executive - Middle East area

Job description

Company : Parfums Christian Dior Orient
Business group : Perfumes & Cosmetics
CONTEXT
The Customer Service Executive will be welcomed among the regional Logistics team for Parfums Christian Dior Orient (PCDO). PCDO manages an area of 36 countries in the Middle East, Europe, Africa, and India, with subsidiaries and agents' structures, as well as 5 brands : Parfums Christian Dior, Make Up for Ever, Loewe, Acqua Di Parma and Benefit Cosmetics.
The main role of the job is the management of the Retaillers/Boutiques/ Regional orders. On top of that, a strong role is required in the animation of :
- The Basic order follow up with commercial
- The follow-up of POSM Dispatch
- The follow up of Launches dispatch as per the marketing plan
- Coordination with supply planning in terms of stock availability for basic & launches
MAIN RESPONSIBILITIES
The Customer Service Executive will work on :
CUSTOMER SERVICE
- Be the interface between Commercial, Marketing and Warehouse/Transport
- Enter orders in the system, prepare all related documents and follow up ensuring proper delivery till the points of sale
- Ensure excellent customer service to client in terms of Order Fulfillment and On Time delivery for basic and launches
OPERATIONS COSTS CONTROL
- Ensure the complete dispatch of Saleable/POSM to prevent the stock leftovers
- Optimize the order schedule to level the workload structure while complying the customer service requirements
- Clubbing of the orders and optimizing the number of shipments, hence leading to reduction in outbound cost
- Shipping documents preparation: Invoice/HS CODE SUMMARY/Certificate of Origin/ SASO as per the requirement of each country
PERFORMANCE DASHBOARD
- Monthly Balanced Score Card and its related analyses to monitor performances versus yearly objectives

Desired profile

Experience required : Minimum 2 years
- Bachelor Degree and first successful professional experience in logistics, supply chain, transport, forecast or customer service are highly required
- Previous experiences in the cosmetic and/or luxury industry is a strong advantage
- Customer service oriented
- Organized and detail-oriented, able to multitask by managing deadlines
- A dynamic and proactive personality, with strong communication skills
- Good knowledge of Microsoft Office Suite, and most particularly Excel
- Must be fluent in English. French and Arabic are a plus