LVMH - Customer Service Administrator

Job description

Company : ASS W&J UK
Business group : Watches & Jewelry
LVMH Watch & Jewellery UK distributes and provides servicing prestigious watch brands TAG Heuer, Zenith, Hublot & Bulgari. As part of our commitment to provide customers with a premium service, we are expanding our UK after-sales team and looking to recruit the following position:
Customer Service Estimator
Full Time, 12-Month Contract
Based in Walkden, Manchester
Mission :
- Responsible for effective and accurate receipting of high value luxury Swiss watches onto the in-house database.
- Effectively manage inbound calls and visitors to the Manchester office
Duties and Responsibilities:
- To accurately register TAG Heuer client watches onto our in-house database
- To carry out a detailed examination of the TAG Heuer watches to determine the repair type required
- To update the in-house database with all the relevant client information
- Produce and send out appropriate documentation
- Work with internal departments to obtain information to respond to client queries
- Provide exceptional customer service through accurate data input and providing client information as appropriate to the role
- Support all areas and roles of the customer service department
- Develop and maintain current product and systems knowledge
- Assist and support the development of the team and attend training as required

Desired profile

Experience required : Minimum 2 years
Education:
- GCSE, A Level or NVQ qualifications
Professional Experience:
- Knowledge of and ability to use various computer systems
- Experience in a similar administration/customer service role
Profile:
- Excellent verbal and written communication skills
- Ability to prioritise and plan own workload in accordance with team goals
- Ability to respond to customer complaints and queries in a professional manner
- Able to work at a fast pace with a high degree of accuracy and attention to detail